79 issues found

1

Votes
Not Reproducible
Itll prompt to run as admin and if I open task manager its pops up indicating its 'trying' to do something.
On a possible related note I'm experiencing a bigger issue as well that I have a hunch is connected? Whenever I try to download my purchases threw Smart Gallery I keep getting this...More
  •  3
  •  3689
Bug
Submitted by davidharrington1991

0

Votes
Hold
Ever since I have updated to Windows 10 Version 1809, any update to other software or games installation WILL WORK without a problem BUT NOT REALLUSION SOFTWARE.
Even Reallusion Hub DOES NOT WORK as it will usually say "Installation was cancelled. All update process will stop." See attached...More
  •  6
  •  3215
Submitted by dongraphifx

3

Votes
Not Reproducible
It seems the installation crashed when installing and the HUB hasn't been configured to have access to the internet. I've tried to uninstall, but I keep getting and there is a newer version installed error. How can I uninstall manually?...More
  •  10
  •  3037
Submitted by ahmeepro

0

Votes
Closed
I'm doing some mocap work and have found that I can't use the room where my main PC is located because of magnetic interference. I'm therefore using a laptop so I can record in a better location.
I went to install iClone on the laptop but the My Accounts page mentions the following:
"You can...More
  •  2
  •  3013
Submitted by jerome.dipietro

1

Votes
Assigned
I've tried several times to install Character Creator 3 using the Reallusion Hub but the installation keeps failing at about 60-70% complete. See attached.
While installing you get the Character Creator 3 splashscreen. But it eventually closes and the failure message appears.
I've uninstalled...More
  •  6
  •  2715
Bug
Submitted by mikebs14

0

Votes
Not Reproducible
Start Program
Program Opens Window,
Loading Scroll...More
  •  3
  •  2591
Bug
Submitted by ninzaogames

0

Votes
Assigned
Real issue to reproduce -- set your Windows scaling to 150% (as some of us old folks/visually challenged have to do) and you can't see the hub anymore, unlike ANY other Windows program I've ever installed or used (it disappears offscreen completely with no way to get it back)....More
  •  2
  •  2569
Bug
Submitted by Kelleytoons

0

Votes
Closed
I have tried installing CTA3 that I just purchased for the PC using the Reallusion Hub and manually too, but no success.
I am getting the following dialog box using the Reallusion Hub which says:
"Installation was cancelled. All update processes will stop."...More
  •  2
  •  2357
Submitted by dongraphifx

1

Votes
Active
I downloaded iClone and Character Creator on a laptop (it meets the system requirements) at work through my IM department. I have been unable to log into either program at work but was able to access both with the same laptop at home.
After some investigation, our IT department identified...More
  •  0
  •  2016
Submitted by eharfouch

0

Votes
Released
In the hub, I get an option to update CC3 Pipeline Extension, but I get an error saying the required product does not match. I don't have an update option for CC3....More
  •  1
  •  1467
Bug
Submitted by Attensi AS