It seems the installation crashed when installing and the HUB hasn't been configured to have access to the internet. I've tried to uninstall, but I keep getting and there is a newer version installed error. How can I uninstall manually?...More
Ever since I have updated to Windows 10 Version 1809, any update to other software or games installation WILL WORK without a problem BUT NOT REALLUSION SOFTWARE. Even Reallusion Hub DOES NOT WORK as it will usually say "Installation was cancelled. All update process will stop." See attached...More
Itll prompt to run as admin and if I open task manager its pops up indicating its 'trying' to do something. On a possible related note I'm experiencing a bigger issue as well that I have a hunch is connected? Whenever I try to download my purchases threw Smart Gallery I keep getting this...More
I've tried several times to install Character Creator 3 using the Reallusion Hub but the installation keeps failing at about 60-70% complete. See attached. While installing you get the Character Creator 3 splashscreen. But it eventually closes and the failure message appears. I've uninstalled...More
I'm doing some mocap work and have found that I can't use the room where my main PC is located because of magnetic interference. I'm therefore using a laptop so I can record in a better location. I went to install iClone on the laptop but the My Accounts page mentions the following: "You can...More
Real issue to reproduce -- set your Windows scaling to 150% (as some of us old folks/visually challenged have to do) and you can't see the hub anymore, unlike ANY other Windows program I've ever installed or used (it disappears offscreen completely with no way to get it back)....More
I downloaded iClone and Character Creator on a laptop (it meets the system requirements) at work through my IM department. I have been unable to log into either program at work but was able to access both with the same laptop at home. After some investigation, our IT department identified...More
I have tried installing CTA3 that I just purchased for the PC using the Reallusion Hub and manually too, but no success. I am getting the following dialog box using the Reallusion Hub which says: "Installation was cancelled. All update processes will stop."...More
We need reliability first and foremost. It is not possible for a studio to put a production in standby because an update of one of its software is bugged. When the 7.21 update makes the Curve Editor plug-in unusable for more than a month, it can be a disaster for a company to finalize a project...More
