Votes
1
Product:
Reallusion Hub
Version:
4.08
Status:
Assigned
Issue 7838
Character Creator 3 fails to install with Reallusion Hub 4.08
I've tried several times to install Character Creator 3 using the Reallusion Hub but the installation keeps failing at about 60-70% complete. See attached.

While installing you get the Character Creator 3 splashscreen. But it eventually closes and the failure message appears.

I've uninstalled and re-installed the Hub but the effect is the same.

Note: I've selected 4.07 as the version number but the system information shows v4.08
OS: Windows 10
Attachment:
  • Screenshot 2021-04-18 101110.png
  •  6
  •  2794
Bug
Submitted bymikebs14
1 2
COMMENTS (6)
TaBArt
Hi there,


i had the problem too, but i deinstall the hub and install it than new - than it works ^^ - hope it helps maybe!

kind regards
Feedback Tracker Admin
Hi antharaesm,

I wonder if your issue has been solved? If there are other questions, please let us know any time. Thank you.


Soya
Reallusion
rcg
Same problem here :(
The problem began with animations exports. I couldn't send animations from iClone to 3DExchange anymore.
So I decided to update my softwares. Now everything has been uninstalled. I'm stuck. I will contact you tomorrow for further investigations.
antharaesm
Forgot to attach file.
Attachment:
  • Image2.png
Feedback Tracker Admin
Hi antharaesm,

It looks like the installer (in exe format) was broken while downloading/incomplete download.

Check this FAQ to find the installer location: -
https://kb.reallusion.com/General/52758/After-the-program-installation-via-Reallusion-Hub-where-can-I-find-the-installer

Need to remove the installer manually & then re-download (re-install) again via Reallusion Hub.

Reboot your computer before new installation.

If there is an error, immediately extract & send the below log file (in zip format) for us to check.  Note that \AppData is a hidden folder.
C:\Users\[user name]\AppData\Local\Reallusion\RLLauncher.log

How to show hidden files & folder: -
https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

On top of that we also provide you a tool to collect your system information as a file. After the file is generated, just provide it to us to check (for the PC user): -
http://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Please feel free to let us know if you have any further questions.

Allen
Reallusion
antharaesm
And same here. Been at it for days now and tired of it.
1 2