Votes
0
Product:
Reallusion Hub
Version:
4.06
Status:
Hold
Issue 5804
Cannot install update CC304_Patch_Multi.exe OR Any Reallusion software update in Updated Windows 10 Version 1809
Ever since I have updated to Windows 10 Version 1809, any update to other software or games installation WILL WORK without a problem BUT NOT REALLUSION SOFTWARE.

Even Reallusion Hub DOES NOT WORK as it will usually say "Installation was cancelled. All update process will stop." See attached.

Even when I try to "INSTALL ANY REALLUSION SOFTWARE" update like iClone 7 Pipeline, Character Creator 3 and Pipeline, 3dXchange, NOTHING HAPPENS no matter how may times I tried to double click the downloaded update to so so manually.

When the BLUE User Account Control dialog box comes up, one would usually click yes as to "Do you want to allow this app to make changes to your device?" "Verified publisher: Reallusion Inc. File origin Hard drive on this computer".and thus expect the YELLOW User Account Control dialog box to show up but nothing like that happens at all". See attached

I even tried reducing the reduce the "User Account Control Settings" to "Never Notify" and that too STILL DOES NOT WORK!!! See attached

I had this problem before. What I had to do eventually was to keep a cloned version of my Bootable SSD with Windows 10 Version 1803. Then from there I had to removed the cloned SSD Bootable updated Windows 10 and replace it with the Bootable SSD with Windows 10 Version 1803 and update your purchased Character Creator version 2 to version 3.

But I can't keep doing this every time you have new updates to your software that will not install to an updated version of Windows 10.

I can't keep on swapping drives and updating. I makes on sense at all.

Surely there must be a better way to address this.

SOMETHING IN YOUR INSTALLERS IS PREVENTING ANY OF YOUR PROGRAMS TO RUN THE INSTALLATION in Windows 10 Version 1809 even if I reinstall your software and to input my serial numbers to complete the installation. NOTHING HAPPENS AT ALL.

PLEASE, PLEASE, FIX THIS....Could you assist.

Regards...
Don
OS: Windows 10
Attachment:
  • Reallusion Hub-Cancelled Installation.png
  • Blue User Account Control Dialog Box.jpg
  • Yellow User Account Control Dialog Box.jpg
  • User Account Control Settings set to Never Notify.jpg
  •  6
  •  3216
Submitted bydongraphifx
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COMMENTS (6)
xmelchiahx
It is 2 years later and this is still a problem.
The Errors are simple dump outs - as if your updates are not lining up to version correctly, or doesn't care to look for my current and just tries to apply the newest patch only which can't work.
If this is a multi-patch; it isn't seeing my current version and moving it to the next patch in line from what I can see - just tries most recent only which always fails.
I can attach you a file of the Hub - but it doesn't give much more info than anyone above me has stated. It says it has an error and will stop installing or updating then puts you back to the Hub.

This has been going on for years, can you guys fix your update Hub please? New content isn't cool at all when you can't even get it nor updates to the software I paid well over 1000 USD for so far in total. 

Please get this issue fixed.

Regards,
Steve
Attachment:
  • Hub.png
nm8r
The installations just keep throwing me out,....pretty unstable stuff..its a shame...

maybe you could help...
regards
Mark
Feedback Tracker Admin
Hi nm8r,

Please let us know if the issue still exist?
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin
Hi nm8r,

Thanks for your reply!
We've got your file, also please describe more detail about how CC3 installation went failed.
Are you install it via installer or Reallusion Hub? Online install or Offline install? Did it pop out any message?
Your help is highly appreciated!

Calvin
Reallusion.
Feedback Tracker Admin
Hi dongraphifx,

Thanks for the update!
We will keep tracking this issue about Windows 10 v1809.
Hope that you have great experience on using our software.
If there's any other issue, feel free to report to us via Feedback Tracker.

Calvin
Reallusion.
dongraphifx
Thank you for the reply.

I apologize for the late reply to your request. Been busy lately.

I discerned that Windows 10 Version 1809 has issues and its all over the web.

So I reverted to version 1803 from my backup SSD.

So I am playing it safe not to update until the dust settles when the April 2019 Update is released.

So from here on I do hope any future update from your software works in 1803 as it has done so far as I managed to do the update of CC3 version 3.04

Regards...
Don
Feedback Tracker Admin
Hi dongraphifx,

Please let us know if this issue still bothering you!
Your help is highly appreciated!

Calvin
Reallusion.
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