We need to help! We are having trouble logging into Reallusion. Our goal is to query technical support tickets to verify responses. However, when confirming the login in 2 or 3 seconds, the system executes the logout automatically and we cannot access the Reallusion environment....More
Don't really know since when (few days) , but : the hub doesn't launch on startup or manually anymore ( tried multiple times, restart computer...). ( hub version : 4.09.66617.1 ) I can't see it in the task manager or in system tray....More
Just installed Hub. iClone tooks 3 tries to install, hub crashed or cancel install, but eventually got installed. CharacterCreator just refuses to install, Hub cancels at the 99% mark...More
I have the current version of the HUB installed, with Crazytalk 7, Character Creator 3, CrazyTalk 8 trial, Cartoon Animator 4 Trial. Every program freezes upon using any open command. Open file, open project, etc. This makes it impossible to open saved projects or create new ones....More
I believe after latest windows updates the Hub stopped showing up in system tray or even open. It does shows in the task manager. I already tried uninstalling and reinstalling....More
You guys need to be aware that while reallusion hub is running in the background I get HUGE packet loss and latency. It causes giant stutters in my connectivity and literally makes any motion capture, VoiP or gaming impossible,. It took me hours of troubleshooting but I have absolutely nailed...More
I've tried several times to install Character Creator 3 using the Reallusion Hub but the installation keeps failing at about 60-70% complete. See attached. While installing you get the Character Creator 3 splashscreen. But it eventually closes and the failure message appears. I've uninstalled...More
Real issue to reproduce -- set your Windows scaling to 150% (as some of us old folks/visually challenged have to do) and you can't see the hub anymore, unlike ANY other Windows program I've ever installed or used (it disappears offscreen completely with no way to get it back)....More
