My email is on my MAC , and someone thinks I am running my programs on windows and on the MAC. You no longer support MAC so I had to by a windows computer. I only used the Windows 11 computer to run Reallusion software....More
Hello Support Team, I have completely uninstalled the Reallusion Hub and all Reallusion products, removed all remaining files and registry entries, restarted my PC, and then reinstalled the Hub and iClone. During this process, both my firewall and antivirus software were disabled. After downloading...More
After updating Reallusion Hub and upgrading to Character Creator 5 and iClone 8, I began experiencing persistent Server Connection errors. Here is the full situation: Issue Summary Character Creator 5 (CC5) cannot connect to the server....More
Just open the Reallusion Hub and click the refresh button. The error message "You are disconnected from the internet right now." appears after a few seconds....More
Once I load the hub, i get a message that its not connected to the internet. this happened right after i updated the software. I just purchased IClone 8 and i cant use nither of my programs CC or iclone....More
I'm having a problem with OnRelusion Hub. When I try to connect, it displays a connection problem. I've checked my internet connection and it's working fine. Actual result: An message an error message pops up ( see the attached screeshot)...More
I tried to login and download my most recent version of CC5, but it fails to recognize that my computer is connected to the internet. I ran the network diagnostic and there were no problems there....More
After the horrific, bungling, incompetent release of CC5/iClone 8.6, I discovered yet another reason why users may have lingering issues after uninstalling CC/iClone via Reallusion hub 5.5.4420.1 - after uninstalling both CC 4.6 and iClone 8.6, restarting my machine, downloading the executables...More
I have problems due to the fact that on the search page in Marketplace it is impossible to understand which products have already been purchased by me. To do this, go to the window of each product or put it in a cart. I tried to use the “heart” sign for this, but in fact, these signs in the...More
