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0
Product:
Reallusion Hub
Version:
5.21
Status:
Active
Issue 10951
Hub says purchase of the item I want to download can't be found. Check login with correct data. But it's my only account.
After login in on my profile on the Reallusion Page, I go to my purchases and want to download the LIVE FACE Profile for Motion LIVE Plug-in. This leads me to a prompt to open the Reallusion Hub. There, I get the message above.
The same with LIVE FACE (iPhone) Profile for Motion LIVE 2D Plug-in ( Bonus )
So there's a mistake in the system.
See the screenshot of the message below.

I appreciate a quick solution. Thanks in advance. It would be easier, if the download links would just work without the need to use the hub!
OS: Windows 10
Attachment:
  • Screenshot 2023-11-25 192417.png
  •  0
  •  114
Bug
Submitted byludwigs
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