Votes
0
Product:
iClone 7
Version:
7.5
Status:
Closed
Issue 6185
iClone7/CC3 don't launch after nVidia driver update
Hello,
since last nVidia driver update 436.02 either iClone and CharacterCreator fail to load!
When clicking on the software the splashscreen appears with "please wait..." on the bottom, then when it should start to load the elements the splashscreen vanishes and the program won't load.

Please help!
OS: Windows 10
Related Issue:   Character Creator 3 (Pipeline) Won't Start (Issue 6288)Crash on load (Issue 6271)fails to load (Issue 6259)Iclone 7 wont start (Issue 6240)iClone and Character Creator doesnt open (run/launch) (Issue 6236)Iclone 7 hangs up by itself. (Issue 6228)it's not openig (Issue 6226)Not running (Issue 6225)Iclone, CC2, CC3 not initializing after major updates. (Issue 6223)Iclone 7.6 Will Not Launch (Issue 6221)iC (and CC) failed to start after NVidia driver installation (Issue 6220)CC3 Quits on launch (Issue 6217)can't startup (Issue 6213)Doesn't start iclone 7. What can I do? (Issue 6208)The app crash at start after splash screen after update to 3.04 (Issue 6203)iClone 7 and Character Creator crashes on splash screen startup (Issue 6197)Character Creator closes (crashes?) immediately after launch (Issue 6189)
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Bug
Submitted byMatt GH
123 4 56
COMMENTS (27)
mike.corr 
I see now.

Rolling back the driver is not ideal.
similarly 
I can confirm now that doing a clean install of driver 431.60 works ... however, I don't consider this to be a long-term solution.  I have some software that requires up-to-date drivers, and I shouldn't have to choose between which software I have to abandon, nor should I have to load up a different driver every time I want to switch software.

BUT ... it works for the moment.
similarly 
Here's the error from the event viewer:
- System 
  - Provider 
   [ Name]  Application Error 
   - EventID 1000 
   [ Qualifiers]  0 
    Level 2 
    Task 100 
    Keywords 0x80000000000000 
   - TimeCreated 
   [ SystemTime]  2019-08-30T01:10:23.262421200Z 
    EventRecordID 8212 
    Channel Application 
    Computer [redacted] 
    Security 
 - EventData 
   CharacterCreator.exe 
   3.1.2028.1 
   5d6654e5 
   nvwgf2umx.dll 
   26.21.14.3615 
   5d620d85 
   c0000005 
   00000000006d86e4 
   36e8 
   01d55ecfb005e315 
   C:\Program Files\Reallusion\Character Creator 3\Bin64\CharacterCreator.exe 
   C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvwgf2umx.dll 
   9bfc9abf-cf71-47cc-885f-0dc1da765c2b
similarly 
Oh, this was driving me crazy.  Thank goodness I found this, so I know it's not just me.  Whew.  I'm looking forward to seeing this fixed.  I play a lot of games and do a lot of video editing, so I can't really roll back my drivers without affecting other things.  I hope this gets worked out soon.  Good luck!
Feedback Tracker Admin 
Hi, all,

As Matt GH said, it was caused by the latest nVidia driver update 436.02, please roll back your display driver to the previous version for now, we are working on it to find a solution.

Molly
Reallusion
123 4 56