Votes
0
Product:
iClone 7
Version:
7.61
Status:
Closed
Issue 6271
Crash on load
I cannot open Iclone anymore, it worked yesterday. I have updated iclone, and the nvidia drivers but it will not launch today. I have a crash dump file but i cannot attach it here
OS: Windows 10
Attachment:
  •  3
  •  288
Submitted byushamit
1
COMMENTS (3)
Feedback Tracker Admin
Hi, ushamit,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
Feedback Tracker Admin
Hi, ushamit,

The version of your nvidia driver is 436.15, which will not work for iClone 7 and CC 3, please roll back to either the 431.60 game ready driver or the 431.70 studio driver.

For more information, read the following threads:
https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues?PageIndex=1
https://www.nvidia.com/en-us/geforce/forums/discover/310926/nvidia-drivers-43602-crashes-in-games-after-upda/

Regards,
Donnie
Reallusion
animagic
There is a problem with the latest Nvidia drivers. 

You need to use game-ready driver v 431.60 or earlier.

If it is compatible with your video card you can also use the Studio driver (only for Nvidia 10 series or newer GPUs).
1