Votes
0
Product:
Character Creator 3
Version:
3.04
Status:
Closed
Issue 6189
Character Creator closes (crashes?) immediately after launch
Hi, just purchased Character Creator 3 and am finding myself quite frustrated that it doesn't work.

I had the trial installed and it ran just fine. I have since uninstalled the trial, and installed the paid version.

When I launch, I see the splash image, followed by "Please Wait.." then it closes. Nothing else happens.

I have tried:
- Running as Administrator
- Running in Windows 7 compatibility mode
- Running with and without network (50mbps wifi)
- Uninstalling and Reinstalling
- Rebooting
- Deleting AppData after Uninstalling

None of these have had any effect.

RLLauncher.log is short, says:
16:50:21 Debug: ==>Block Thread(false). CHttpRequest::PostAsync
16:50:21 Debug: ==>Use None GuiThread Download. CHttpRequest::PostAsync
16:50:21 Debug: ===>Ready Read Http, (Buffer Size : 1 )

I'm using a Windows 10 64-bit Computer, Intel Core i7-7700 / 32gb RAM / 512gb SSD / GeForce 1060 6gb and some relatively plain 1080p monitors. GPU/CPU/etc drivers are all up to date.
OS: Windows 10
  •  6
  •  7100
Submitted byryanmillertime
1 2
COMMENTS (6)
Feedback Tracker Admin
Hi, ryanmillertime,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
similarly
I want to send the dmp files to you.  How do I do that?  It won't let me attach them here.  Is there an email address I can send them to?
Feedback Tracker Admin
Hi similarly,

Sorry for the late reply!
You can zip your dmp file as zip or rar format, and attched it in your next comment.
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin
Hi ryanmillertime,

1. No, it didn't happen every time when nVidia update their driver.
2. We'll get in touch with nVidia to see which way is a best way to fix the problem.
Thanks for your patience!

Calvin
Reallusion.
ShadyKillas69
I am having this same problem and I will roll back my driver (please patch..) I do want to post the crash data from event viewer/windows logs/application if it can help towards fixing it in the future. 
Faulting application name: CharacterCreator.exe, version: 3.0.1422.1, time stamp: 0x5c6fdfd7
Faulting module name: nvwgf2umx.dll, version: 26.21.14.3602, time stamp: 0x5d570b20
Exception code: 0xc0000005
Fault offset: 0x00000000006d8594
Faulting process id: 0x2de8
Faulting application start time: 0x01d55aa808b9bde9
Faulting application path: C:\Program Files\Reallusion\Character Creator 3\Bin64\CharacterCreator.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvwgf2umx.dll
Report Id: ed041e88-5db7-48d2-9f65-21d84a400652
Faulting package full name: 
Faulting package-relative application ID:
Feedback Tracker Admin
Hi ShadyKillas69,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
ShadyKillas69
Sorry no I do NOT crash after rolling back the driver I was just doing this to see if it could help working on a fix for later.
Feedback Tracker Admin
Hi ShadyKillas69,

Thanks for your reply.
So, you still crash every time when you launch CC3 after roll back your driver?
Please follow the steps to get the dump file, and send it to us.
Thanks for your help!

How to use: 
========= 

1. Open the link below:

https://goo.gl/YgVYhF

2. Save the file "iClone_WER_Setup_mini.reg" to your computer, and double click it to enable log recording. 
3. Run CC.
4. Load the project that is crashing. 
5. Once the project crashes, locate the DMP file under: 

C:\Users\%username%\AppData\Roaming\iClone\CrashDump\ 

6. Send the DMP file back to us. 

Note: If you want to disable log recording, just run the "iClone_WER_OFF.reg" the same as in step 2. 
ryanmillertime
Thanks for the tip. Rolling back the driver allowed me to launch the program successfully. 

1 - Does this typically happen with Reallusion software every time new drivers are released? 
2 - Are you going to patch in a fix allowing CC3 to work with new drivers?
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