Votes
0
Product:
Character Creator 3
Version:
3.11
Status:
Closed
Issue 6288
Character Creator 3 (Pipeline) Won't Start
Hello, I bought Character Creator 3 Pipeline a while ago and just deleted the old version and installed the new version. It looks like it installed fine, but only shows the startup logo screen and then goes away. The program does not load. Any help would be appreciated.
OS: Windows 10
  •  4
  •  4592
Submitted bydigital.zen.play
1
COMMENTS (4)
Feedback Tracker Admin
Hi, digital.zen.play,

Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release.

Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time.

Regards,
Donnie
Reallusion
digital.zen.play
Hello, I changed the nvidia driver to the studio driver and seems to load fine now.  Thank you for the info.
Feedback Tracker Admin
Hi, digital.zen.play,

Please check this issue and see if this is your case?
https://www.reallusion.com/FeedBackTracker/Issue/iClone7-CC3-don-t-launch-after-nVidia-driver-update

If your nVidia driver is 436.02 or above, please roll back your display driver to either the 431.60 game ready driver or the 431.70 studio driver for now, they will all work. We have reported this issue to nVidia and are working on it to find a solution.

For more information about this issue, please read the following links to check the ongoing status:

https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues?PageIndex=1
https://www.nvidia.com/en-us/geforce/forums/discover/310926/nvidia-drivers-43602-crashes-in-games-after-upda/

Regards,
Donnie
Reallusion
luishome2001
i have the same problem with Character Creator 2 and no support from reallusion.... gg :(
1