Hi, dongraphifx, Nvidia has released the 440.97 Game Ready driver On 2019.10.22, which have fixed the issue that will cause iClone 7 and CC 3 to crash while launching. However, the Studio driver have not update yet. For users who use Studio driver, might want to switch to the 440.97 Game Ready driver, or wait until the next Studio driver release. Since this fix was made in the driver level, no iClone or CC updates are needed. Thank you for your patience to wait for such a long time. Regards, Donnie Reallusion
I have tried the following options from Forum Reallusion: OPTION 1 1) I Open the "C:\Users\Public" folder. 2) In "All Users" folder, I right-click on the "Public Documents" folder and Select "Properties". 3) In the "General" tab, I cleared the checkbox marked as "Read-only". 4) Clicked "Apply" and "OK" on the pop-up box. 5) Then, went to "Security" tab 6) I verified that "Deny" is not checked for anything by clicking "Edit" to Update it. 7) I verify that "Allow" is checked for "Full Control" by clicking "Edit" to Update it. 8) I then clicked on "Apply", then click on "OK" 9) Double clicked the iClone 7.6 Patch - ENU Installer NOTHING HAPPENED. OPTION 2 1) I type %Temp% in the Search box and click the found Temp folder to C:\Users\<YOUR PROFILE NAME>\AppData\Local\Temp. 2) I highlighted and deleted all the folders and files in the Temp folder. Some remained as normal 3) I went to C:\Windows\Temp. Highlight and delete all the folders and files there. 4) Restarted my computer and try to install again by double clicking the iClone 7.6 Patch - ENU Installer NOTHING HAPPENED OPTION 3 1) I went to "Start" > "Control Panel" > "Network and Internet" > "Internet Options" > "Connections" tab. 2) I clicked on the "LAN Settings" button to see if I am using a Proxy Server. It was not checked. 3) I temporarily disabled any security program - such as Windows Defender Firewall, and uninstall iOrbit Malware Fighter that may interfere with the installation process. 4) Restarted my computer and try to install again by double clicking the iClone 7.6 Patch - ENU Installer NOTHING HAPPENED I have absolutely no idea what to do again. Please, I beg of you to help me to install this program. I have run the RL System Collector and have attached the "AUGUST 30TH RL_FBT_UserSystemInfo_Windows" file for review to determine why iClone 7.6 Patch - ENU will not install. Regards... Don
Hello Molly: Thank you for the quick response. I tried as suggested in turning off the firewall as per suggested link: https://www.thewindowsclub.com/enable-or-disable-windows-defender-firewall-in-windows-10#targetText=You%20will%20see%20the%20changed,Turn%20on%20button%20for%20Firewall.&;targetText=Open%20Control%20Panel%20%3E%20Windows%20Defender,to%20open%20the%20following%20panel But no success. I also have Anti-Virus software off as well. So these tries did not work. I have had trouble like this before and was forced to a total reinstall of Windows 10, losing all my apps only to reinstall again. Too much to hustle this over and over again. There is something that just prevents updates of your iClone software to work or new software CA4 to install too. whenever there is a windows update. My fear now is that because Windows 10 is progressive, in keeping updates running giving you a 7-day window to pause, will eventually require me to do so, thus "kicking the can" further down to the point where I cannot install content, update apps and new software from your online store. Could you investigate why this keeps happening? I have run the RL System Collector and have attached the "NEW AUGUST 29TH-RL_FBT_UserSystemInfo_Windows" file for review Regards... Don
Hi dongraphifx, If you use Antivirus software, please close it and install again. If you use Window Defender Firewall, you can follow the links below: https://www.thewindowsclub.com/enable-or-disable-windows-defender-firewall-in-windows-10#targetText=You%20will%20see%20the%20changed,Turn%20on%20button%20for%20Firewall.&targetText=Open%20Control%20Panel%20%3E%20Windows%20Defender,to%20open%20the%20following%20panel Molly Reallusion
Dear Allen: Could you walk me through on how to check if the firewall is blocking iClone and CTA installers Regards... Don