We need to help! We are having trouble logging into Reallusion. Our goal is to query technical support tickets to verify responses. However, when confirming the login in 2 or 3 seconds, the system executes the logout automatically and we cannot access the Reallusion environment....More
I think a version of the Reallusion Hub should be added to the Windows store. This makes it easier for Windows users to keep the program up-to-date....More
Don't really know since when (few days) , but : the hub doesn't launch on startup or manually anymore ( tried multiple times, restart computer...). ( hub version : 4.09.66617.1 ) I can't see it in the task manager or in system tray....More
I successfully downloaded Reallusion hub 4.09 but I can't log in to it. It keeps saying "Failed to login. Please wait a moment and try again". Any idea on what could be the problem?...More
It displays the twirling circle suggesting its working, but doesn't download any products or updates. The settings button(s) in the top right corner are not clickable....More
Just installed Hub. iClone tooks 3 tries to install, hub crashed or cancel install, but eventually got installed. CharacterCreator just refuses to install, Hub cancels at the 99% mark...More
I couldn't see how to give feedback to the Reallusion store, so apologies for putting this under the Hub. I have bought many things from the recent sales, but when I am searching for new products, it is not obvious which ones I have bought before. The only way to see if I have bought something...More
I have chosen Reclusion Hub to complete 4 updates. It asks me for my admin password and username. I tried all my passwords, Nothing works. This has never been an issue before, What changed? Is the admin password for Reallusion or the Microsoft admin password? How can I reset these password...More
