Steps to reproduce issue: 1. Purchase assets from the store: https://www.reallusion.com/ContentStore/ccdproduct.html?contentid=AIC700CIENU010120170724001...More
I updated to CC 3.4 and purchased additional hair content (Export version) 1) I can see new hair in the "Content" tab, but when I want to add an element I am navigated to "Smart Gallery" 2) When I click on CC3 Embed Hair I only see the prev hair not the new ones as shown in the video tutorials...More
After applying the Hotfix, I could install the new Hair content in the Smart Gallery. However when I'm trying to access the same content in the Content Manager, CC hangs. The same applies to iClone for which I will create a separate entry. My suspicion is that the SG database is corrupted...More
I have reproduced this 3 times. When Smart Gallery is installed, CC3 starts up, loads splash screen, loads default project, then freezes with a transparent screen of white over the application's main window. Twice I let CC3 with Smart Gallery installed 'load for almost 2 hours, thinking that...More
Hello, I'm a fairly new user to Character Creator, so apologies if there is an obvious answer, but my smart gallery has failed to appear after I've reinstalled Character Creator. I decided to install CC on my desktop (Win10) and installed the updated version 3.3 instead of the 3.0 which I...More
Hi there, I've just installed CC3 and Smart Gallery, but when I load hair onto the default avatar, it looks pink? No matter what hair I choose. Loading the hair onto the default avatar is the first thing I do when I open CC3, I don't try anything else. I've already tried uninstalling and reinstalling...More
Reported the bug here: https://www.reallusion.com/FeedBackTracker/Issue/Smart-Gallery-causes-CC3-crash Sadly, CC3 still crashes with the latest update also....More
Hi, I am using a recent build of Windows 11 and whenever I open Character Creator 3, my Windows crashes during the splash screen of CC3. During Windows crash, I get an error code of VIDEO_MEMORY_MANAGEMENT_INTERNAL. I have tried installed reinstalling latest NVIDIA and Intel drivers but problem...More
After the update, When Attempt to open most of my recent content through the smart gallery I get an error and cc3 crashes. - I can't even open the folder to get to the content. The error pops up after clicking on the folder thumbnail. attached is the error message. This did not happen before...More
