Votes
0
Product:
Character Creator 3
Version:
3.44
Status:
Closed
Issue 8220
Win 11 crash during splash screen of CC v3.44
Hi,

I am using a recent build of Windows 11 and whenever I open Character Creator 3, my Windows crashes during the splash screen of CC3.
During Windows crash, I get an error code of VIDEO_MEMORY_MANAGEMENT_INTERNAL. I have tried installed reinstalling latest NVIDIA and Intel drivers but problem still exists.
The issue doesn't repro when I open iclone. I had Uninstalled Smart gallery in iclone too.



UPDATE - When I uninstalled smart gallery for character creator (CC), CC app opened after a long wait and load time. How do I access and install content now if I can't use smart gallery? Is there a fix available? I am new to using the app.


Let me know what other details I can provide to help get unblocked.
OS: Windows 11
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Submitted byrollyseth11
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