Hi staron

Thanks for your reply.

We've checked your system info but can't find the root cause by those files.

Please contact our Technical Support team, they can do the remote connection with you: 
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

Please describe this situation and the link of this post (Feedback Tracker) to them.

Sorry for the inconvenience, please feel free to contact us if any, thank you.
Tina