New hair not found in Smart Gallery

Votes
0

Product:
Character Creator 3

Version:
3.4

Status:
Closed

Issue 7724

New hair not found in Smart Gallery

I updated to CC 3.4 and purchased additional hair content (Export version)

1) I can see new hair in the "Content" tab, but when I want to add an element I am navigated to "Smart Gallery"
2) When I click on CC3 Embed Hair I only see the prev hair not the new ones as shown in the video tutorials
3) I can see the additional hair I purchased

OS: Windows 10

Attachment:

Capture.PNG

Bug Smart Gallery

Submitted bydonderhaas 2021/03/25 10:33:56

COMMENTS (3)

donderhaas 2021/03/26 09:13:45

Brilliant, the hotfix worked and I can see everything as I should, this is fantastic.

Thanks for your help!

Feedback Tracker Admin 2021/03/26 02:42:47

Hi donderhaas

Thanks for the feedback.

Please try to uninstall "CC3 Embed Hair" pack, then click Refresh, after syncing, install pack again and check if it works.

If it's not work, please try the hotfix:
http://ftp.reallusion.com.tw/reallusionsupport/SGv1.13_Hotfix.zip

Please read the "HowTo.txt" in the .zip before updating.
And if you keep the Smart Gallery in Offline mode when updating to CC3.4/IC7.9.
The hotfix install flow should be:
1. Switch the Smart Gallery to Online mode.
2. Close program
3. Run the Hotfix .bat
4. Open the program and click Refresh manually.

Please feel free to contact us if issue still exists
Thank you
Tina

donderhaas 2021/03/25 10:48:19

Additionally I have tried the workaround in iClone, which didn't resolve my issue.

Workaround: The "IC7 Wearable Preset Pack" is in the "Free Resource" section of  Smart Gallery. If you don't have it, please make sure your Smart Gallery is Online and click Refresh.