Votes
0
Product:
Character Creator 3
Version:
3.32
Status:
Closed
Issue 7674
smart gallery
Hello,
I'm a fairly new user to Character Creator, so apologies if there is an obvious answer, but my smart gallery has failed to appear after I've reinstalled Character Creator.

I decided to install CC on my desktop (Win10) and installed the updated version 3.3 instead of the 3.0 which I had originally purchased. Then I went to install some of the content packs I had purchased and I kept getting errors that they couldn't be extracted, so I assumed this was some problem with installing older content on the newer version of CC. So I uninstalled everything and started fresh. It seems like the reinstall went fine, however despite reinstalling Smart Gallery, it does not appear anywhere so I can't find my content packs to install them.

When I go to plugins and try to browse files, I get an error message which you see in the attached screen shot. I'm not sure what's going on, but if you could offer any suggestions, I'd appreciate your help!

Thanks so much,
-Cliff
OS: Windows 10
Attachment:
  • 44444441114141.jpg
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Submitted byjhowhaya1
1
COMMENTS (3)
Feedback Tracker Admin
Hi jhowhaya1

Due to the issue isn't reproduced in our environment, I will close this thread.
If you still have same problem, please feel free to contact us again!

Thanks for your feedback
Tina
Feedback Tracker Admin
Hi jhowhaya1

Thanks for your feedback!
I notice you post same issue description as this one:
https://www.reallusion.com/FeedBackTracker/Issue/Missing-Smart-Gallery

To clarify major problem, please try to reinstall Smart Gallery with clearing registry data:
1. Uninstall Smart Gallery
2. Download and unzip the attachment file
3. Run the reg
4. Install Smart Gallery again
5. Wait for 1 minute let Smart Gallery build the database
6. Launch application to check issue fixed or not

If issue still exist after the above step, please feel free to contact us.
Thank you
Tina
lianchiu
Have you tried to uninstall and reinstall Smart Gallery in HUB
Attachment:
  • Screenshot 2021-03-02 111232.png
lianchiu
Under CC
Attachment:
  • Screenshot 2021-03-02 111347.png
1