Dear iClone Tech Support Team, I hope this message finds you well. I am writing to seek assistance with a persistent issue I've been encountering regarding cloth stretching when enabling physics in iClone. I have diligently attempted various troubleshooting steps to address the problem, including...More
Ever since the update, when I drag certain (older) assets into iclone and CC4, I get an error that says 6 texture(s) files failed to load, it's seeking for these files in a folder that isn't there (attached image), though I know where the textures should be (D:\Reallusion\Shared Templates\Digital...More
I have a broblem with just one file in Studio Mocap Spunky Moves. I can not export as FBX when i apply "Move_walkSlow_M_1S" to a character. All the other moves can be apply and export. The message is : "You must first purchase the content licenses in order to export FBX and USD files". I get...More
Hello we recently started to see "Failed to Load File" with our projects (when we wanna open the project) and it's so random to show that we dont know what should to do with it (and it's kind of became unreliable to continue work with)...More
Hi, For a while now I'm creating a 6minute animation in Iclone and I',m experiencing bad performance in iclone. (3 characters , some models) When a scene contains multiple characters and animation, performance drops quickly...More
I'm not sure if anyone else is having this issue or if its just my computer but iclone 8 for me never used to crash this badly after an update, it crashes even when I tried to export a project, or when I tried to edit texture reflections for example. another thing that happened to me when I...More
This can be observed both in iClone 8.4 and Character Creator 4.4: After installing an older pack using the Content Manager, the items appear only white in the graphics window because there are no textures available. All items that were already installed work fine. Note that "City Elements...More
I own Accuface and I tried to use it but it is not usable for me. I have a 4K monitor and ACCuface doesn't support 4k Monitors. Its interface is so tiny you literally cant see what your doing. I have a dual monitor setup where my Lg 950b 4k monitor is my main monitor and i have a 24inch 1080p...More
NOTE: I reported a similar issue for CC 4.4 in FB #11020. I updated iClone to version 8.4, and now the thumbnails for Packs are no longer showing. Instead, there are generic thumbnails. See the attached screenshot: IC84_Pack_thumbnails_not_showing.jpg....More
