3DXchange 7 Pro - Dosen't run at all

Votes
1

Product:
3DXchange 7

Version:
7.02

Status:
Assigned

Issue 3757

3DXchange 7 Pro - Dosen't run at all

Windows 10 home OS, NVIDIA GEFORCE GTX 950m, INTEL Graphics card also. Plenty of memory both in system and graphics card.

Double click on Desktop Icon or executable. Splash screen displays - really small - acts like its loading everything, white 3x5 window displays with menu, then goes away.

That is all I have gotten since I purchased. Had several support tickets but nothing is working to get this to run.

Getting really frustrated that I can't use the software.

OS: Windows 10

Related Issue: 3DXChange CRASH (Issue 3938)3dx 7.2 crashes on start (Issue 3736)3DXchange Crashes (Issue 3562)

Attachment:

13
4114

Bug

Submitted bydancnbird 2018/01/20 01:37:03

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COMMENTS (13)

ijrivero.live 2018/10/13 14:02:04

I still have the same problem with any results, Windows October's patch have ruined my iclone pipeline. Anyone knows any other solution?

Feedback Tracker Admin 2019/01/10 09:52:41

Hi, ijrivero.live,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion

Feedback Tracker Admin 2018/12/27 07:42:22

Hi, ijrivero.live,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion

etoile 2018/08/23 14:16:33

Moi même depuis le 17 aoùt 2018 avec  3DXChange 7.23 ,qui fonctionnait parfaitement, ne se lance plus il s'ouvre très vite et s'installe en haut à gauche en réduction impossible de l'ouvrir et de l'utiliser.
 3DXChange 6 fonctionne ,iclone 7.22  aussi ainsi que tous les logiciels reallusion  j'ai essayé  toutes vos propositions rien n'y fait ticket  141419 mais sans réponse pour l'instant .

Attachment:

apparition 3dxchange.jpg

Feedback Tracker Admin 2019/01/10 09:53:25

Hi, etoile,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion

Feedback Tracker Admin 2018/12/27 07:40:26

Hi, etoile,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion

Feedback Tracker Admin 2018/07/30 10:33:18

Dear all,

One of our user shared a method from Microsoft Support that solved the 3DX7 crash on start issue for him on 2018/6/29:
https://www.reallusion.com/FeedBackTracker/Issue/3DXChange-CRASH

You might want to try it, and please let us know does it work for you?

Please note that it's the monitor driver not the display driver that you need to switch to "Generic PnP Monitor driver".

Reallusion

eyeweaver 2018/07/24 17:41:58

unfortunately no luck running it.. I tried everything..
first it wouldn't open at all.. and after trying the DPI over ride. it opened.. but it crashes right away

Feedback Tracker Admin 2019/01/10 09:54:35

Hi, haridy_20110504231119646,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion

Feedback Tracker Admin 2018/12/27 07:39:41

Hi, haridy_20110504231119646,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion

adel21adel 2018/06/17 11:57:04

uyrfytrfy

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