Votes
3
Product:
3DXchange 7
Version:
7.2
Status:
Assigned
Issue 3736
3dx 7.2 crashes on start
I installed 3dx 7.2 and it crashes. Saw on the forums that C++ redist was the issue. So, I removed it and reinstalled iclone 7 and 3dx 7 latest version. 3dx still crashes. I have attached the log file.
OS: Windows 10
Attachment:
  •  16
  •  3947
Bug
Submitted bygogstudios
1 234
COMMENTS (16)
jeff_972092
Running in DX11 mode fixed it for us.  I was even able to run the main software (not the one in the bin folder) after running it.
Feedback Tracker Admin
Hi, gogstudios,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Dear all,

To solve the crash on launch issue of 3DXchange 7, we have build a special test version of 3DXchange 7 to use DirectX 11 mode, we need to confirm that whether this approach of solution is feasible on your computer?

Please download the zip file with the link below, extract it on your Desktop. There is a readme in the zip file, simply described how to switch between DX9 and DX11 mode. Please try the DX11 mode and let us know whether this version of 3DX7 is launch-able?

Please note that this version of 3DX7 is an unstable version, it is still under testing, DO NOT overwrite the original 3DX7 installed in your computer, and DO NOT use it in your daily work. It contains bugs, for example, currently it will fail loading fbx file. Also please ignore the "Load msx Error" message while launching 3DX7 for DX11.

3DX7 Pipeline for DX11
https://goo.gl/PpPYk5

3DX7 Pro for DX11
https://goo.gl/t6jtSv

You only need to help us confirm whether the 3DX7 in DX11 mode is launch-able on your computer.

Your help is highly appreciated.

Reallusion
ian.bercov.ross
I'm having the same issue. I see the splash screen for pipeline, then the 3dxchange window opens for a split second and just disappears.  I'm on Win10 Pro with a GTX 1070 latest drivers.

Anyone have any new solutions?

I've tried reinstalling 3dxchange and c++ 2013 and all the dpi scaling stuff. 
Feedback Tracker Admin
Hi, ian.bercov.ross,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi, ian.bercov.ross,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Dear all,

One of our user shared a method from Microsoft Support that solved the 3DX7 crash on start issue for him on 2018/6/29:
https://www.reallusion.com/FeedBackTracker/Issue/3DXChange-CRASH

You might want to try it, and please let us know does it work for you?

Please note that it's the monitor driver not the display driver that you need to switch to "Generic PnP Monitor driver".

Reallusion

1 234