Votes
2
Product:
3DXchange 7
Version:
7.02
Status:
Active
Issue 3562
3DXchange Crashes
As soon as i updated my 3dXchange from version 7.01 to 7.02, my 3dXchange doesn't even open. The initial logo of 3dXchange 7 shows up and then it automatically crashes and the program gets closed.
OS: Windows 10
  •  7
  •  1762
Bug
Submitted byphilipitsmylife
1 2
COMMENTS (7)
Feedback Tracker Admin
Hi, philipitsmylife,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Dear all,

To solve the crash on launch issue of 3DXchange 7, we have build a special test version of 3DXchange 7 to use DirectX 11 mode, we need to confirm that whether this approach of solution is feasible on your computer?

Please download the zip file with the link below, extract it on your Desktop. There is a readme in the zip file, simply described how to switch between DX9 and DX11 mode. Please try the DX11 mode and let us know whether this version of 3DX7 is launch-able?

Please note that this version of 3DX7 is an unstable version, it is still under testing, DO NOT overwrite the original 3DX7 installed in your computer, and DO NOT use it in your daily work. It contains bugs, for example, currently it will fail loading fbx file. Also please ignore the "Load msx Error" message while launching 3DX7 for DX11.

3DX7 Pipeline for DX11
https://goo.gl/PpPYk5

3DX7 Pro for DX11
https://goo.gl/t6jtSv

You only need to help us confirm whether the 3DX7 in DX11 mode is launch-able on your computer.

Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi rollasoc,

Please provide your log file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the log.
https://goo.gl/fP55y8

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3562" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
Feedback Tracker Admin
Hi philipitsmylife,

3DX7.2 has release. Please update and check if 3DX7.2 still crash. If crash´╝îplease provide your log file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the log.
https://goo.gl/fP55y8

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3562" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
rollasoc
This is what my 7.2 is doing now.
Feedback Tracker Admin
Hi, rollasoc,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi, rollasoc

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion
1 2