Votes
0
Product:
iClone 8
Version:
8.7
Status:
Released in 8.7
Issue 12479
URGENT: iClone 8.7 & Unreal Live Link 1.37 Breaking Production
Dear Reallusion Support,

After updating to iClone 8.7 and Unreal Live Link 1.37, Live Link has stopped working correctly, causing multiple days of production loss.

Issues observed:

Live Link works with naked characters and props

Live Link fails with clothed characters

This issue did not exist in iClone 8.65 + Live Link 1.37

Previously purchased ActorCore motions are now showing as “Trial” content in iClone

This appears to be a global issue, not local to my system. The same problem has already been reported by other users in Reallusion’s Feedback Tracker:

Issue 12473 – “URGENT: Live Link Transfer Broken for Clothed Characters since Latest iClone Update”
https://www.reallusion.com/FeedBackTracker/Issue/URGENT-Live-Link-Transfer-Broken-for-Clothed-Characters-since-Latest-iClone-Update

Given the severity and production impact, I urgently request:

Confirmation this is a known issue

Fix or hotfix timeline

Rollback or workaround guidance

Clarification on the ActorCore licensing issue

Please treat this as high priority.

Regards,
Arindam Ghosh
Parin Picture
OS: Windows 11
  •  3
  •  381
BugPipeline (Export/Import)Live LinkAuto Setup for Unreal
Submitted byarinddam
1
COMMENTS (3)
arinddam 
Is there any update - its been more than 10 days - logged support ticket as well - no getting any response.
arinddam 
Is there any update regarding the issue - Its been more than a week now without any update, please help?
Feedback Tracker Admin 
Hi Arindam,

Thank you for bringing this to our attention.

We have escalated this issue to our internal team along with the details from the Feedback Tracker (Issue 12473). Our developers are currently investigating the cause of the Live Link failure and the content licensing error.

We appreciate your patience while we work on a fix.

Best regards,
Kayla
Reallusion
1