Votes
0
Product:
Character Creator 5
Version:
5.11
Status:
Not Reproducible
Issue 12631
Character Creator Auto Setup for 3ds Max Rig Breaks When Merging a Character Into Another Scene
I was amazed by what Auto Setup can do, but it has a fatal flaw that makes it unusable. If you use the Auto Rig to rig it to 3ds Max Cat, everything works fine in the scene where the character is imported. I would have paid real money for this feature alone, but when you merge the character into any other 3ds Max scene, the FK\IK system on 3ds Max CAT breaks and it becomes impossible to move the hands or feet in a useful way. I would attach a file with the merged character for you to examine, but it is over the 25MB limit.

Another flaw is the lookdev system. It works on the assumption that you want to use VRay at maximum settings and don't care about render time. If I change VRay settings, the whole lookdev system breaks.

I developed a rig transfer workflow years ago. It's time consuming, but gives reliable results. I created instructional videos which you can see here: https://youtu.be/ILwu3NuVMZo?si=7oviNzEm5TduxwmK

Please keep working on the auto setup system. If you can make it reliable, it will provide real value to users.
OS: Windows 11
  •  2
  •  44
BugPipeline (Export/Import)SuggestionCharacterVisualAuto Setup for 3ds Max
Submitted byjohn_737012
1
COMMENTS (2)
john_737012 
Thank you for your attention to my feedback and for your reply. I love the Character Creator product and it is essential to my workflow. I reconstruct the events leading up to and including catastrophic injuries, for animated videos that are used at trial.

I attach a link to a character using the Auto Setup, before and after being merged into an empty scene. I simply use File>Import>Merge and select the file:
https://drive.google.com/file/d/1Rp8rv-d0GZzQJUqTnTx-XF3qmtSXtz9p/view?usp=sharing

Thanks again!

John
Feedback Tracker Admin 
Hi John,

Thank you so much for providing the Google Drive link and for sharing more context about your fascinating workflow! We have successfully received the files.

We have queued this up for our QA team to investigate the CAT rig merging issue in 3ds Max using your specific files. We will thoroughly examine the setup and get back to you as soon as we have an update or if we need any further information.

Thanks again for your patience and cooperation!

Best regards,
Kayla
Reallusion
Feedback Tracker Admin 
Hi John,

Thank you so much for your valuable feedback and the encouraging words! We are thrilled to hear that you see the great potential in our Auto Setup tool, and we truly appreciate you taking the time to share your workflow video and insights.

Regarding the FK/IK system breaking when merging the CAT rigged character into another 3ds Max scene, our QA team has attempted to reproduce this issue on our end, but we haven't been able to pinpoint the exact trigger yet.

Since you mentioned the merged character file is over the 25MB attachment limit, could you please upload it to a cloud storage service (such as Google Drive, Dropbox, or OneDrive) and share the download link with us here? (Please make sure the link permissions are set to "Anyone with the link can view/download".)

Additionally, seeing your exact merging process would be incredibly helpful. Would it be possible for you to record a short screen capture video showing the exact steps you take when merging the character into a new scene, and how the FK/IK breaks?

(We have also noted your feedback regarding the VRay lookdev system limitations and will pass it along to our development team for future evaluations.)

Thank you again for helping us make this tool more reliable! We look forward to your files and video.

Best regards,
Kayla Reallusion
1