Votes
3
Product:
3DXchange 7
Version:
7.2
Status:
Assigned
Issue 3736
3dx 7.2 crashes on start
I installed 3dx 7.2 and it crashes. Saw on the forums that C++ redist was the issue. So, I removed it and reinstalled iclone 7 and 3dx 7 latest version. 3dx still crashes. I have attached the log file.
OS: Windows 10
Attachment:
  •  16
  •  4703
Bug
Submitted bygogstudios
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COMMENTS (16)
Feedback Tracker Admin
For any one who have the similar problem, please file another issue of your own, and send the System information file and the startup log of 3DXchange to us, so that we can track the issue for each one of you.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/uVs6WN

Reallusion
a.misfit.production
I am having the same problem. There is no way of starting the application and worst of all is that the problem is happening in the middle of a project that is already started that needs to be complete by this week. Waiting 2 to 3 days just for a reply is dreadful  while the time frame for this project is closing in. 
Feedback Tracker Admin
Hi, a.misfit.production,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi, a.misfit.production,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion
feelingood
Similar problem: 3DXchange7Pipeline CRASH = Clicked on icon, splash screen and then a message "the program stopped working"
I have made clean uninstall, deleted "3dx7Temp" folder and run the "CleanReg.EXE". Uninstalled Reallusion Hub. Downloaded from my account "ic3DXchange7Pipeline_Enu_Full.exe". Switched off Bitdefender antivirus and installed 3DXchange7Pipeline. Restarted PC and Installed Reallusion Hub from which I updated a patch for 3DXchange7Pipeline. Clicked on DXchange7Pipeline icon to start it. Program CRASHED. I have spent last 11 days trying to fix it, but so far NO solution. I have checked the Internet for possible options. I have also found that this 3DXchange 7 Pipeline CRASH experienced several other customers. So far they don't seem to find the solution either. I have tried to use several older drivers on my NVIDIA GeForce GTX 1050 Ti, but no difference. I have now back the latest one. I have also clicked on the icon and properties to run it with the compatibility of Windows 8 and disabling display scaling on high DPI setting. No difference 3DXchange 7 Pipeline Crashes. This is all with the latest Windows 8.1 updates. So, it seems to me that there is the problem with the 3DXchange 7 Pipeline program itself, which needs to be fixed.
Feedback Tracker Admin
Hi, feelingood,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion
modernstoryteller
I'm having a very similar problem.
3Dxchange was working fine for me, until I installed the latest nVidia graphics driver. Since then, when I try to run 3dxchange, I see the splash screen, followed by a tiny box in the top left corner of the screen for a split second, then nothing. I've tried running in admin mode, didn't work. I also uninstalled and reinstalled twice. I also tried reverting to my original graphics driver, and to an assortment of others (391.24, 390.77, 390.77, 388.71, 382.52). Each time I did a clean install. Nothing worked.
You might think "Just use the direct export from iClone" but that has even bigger problems. That export route is not identical, and the only pipeline that works for me is through 3dxchange. 
I have deadlines bearing down on me so I'd appreciate your help with this!
Feedback Tracker Admin
Hi, modernstoryteller,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi, modernstoryteller,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion
gogstudios
I did do a clean install or Nvidia driver. I updated to latest version as well. It just doesn't work. 300$ for a software that doesn't open and a quick response time of 1.5 months. Great going reallusion. Fix your s**t.
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