Votes
0
Product:
iClone 7
Version:
7.9
Status:
Assigned
Issue 7751
Working with the new Livelink crashes my system
I can't seem to get past the "Transfer Files" step with the iClone 7.9 version. The file in question is nothing special, just a CC3+ character. After hitting the transfer button the normal command line window does its thing, then after about a minuet or so the screen locks up, I get the win10 version of a blue screen, it crashed, then a hard reboot. I've been dealing with this for a while now. I've installed new everything, iClone, Unreal Livelink, Auto setup, ect... I've dumped all of the old RL folders out of UE and reinstalled, still nothing but crashes. Can I get a little help on this? Thanks
OS: Windows 10
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Submitted by7imprice
1
COMMENTS (4)
7imprice
Private Comment
Feedback Tracker Admin
                                                    
Attachment:
  • 5.jpg
Feedback Tracker Admin
Hi 7imprice,

Can you import other FBX(for example: Mixamo FBX) to Unreal?

When your system crash,please open event Views(right-click cumputer,choose Manage),find the crash report,and capture a screen shot and attach it in your next comment.

Molly
Reallusion

7imprice
Private Comment
Feedback Tracker Admin
Hi 7imprice,

1. Did you transfer file successfully before iClone7.9?
2. Did you transfer file successfully only with iClone default project in Clone7.9?
3. Please export the character'FBX from iClone,and import IT to Unreal project,will your computer restart?
4. Please capture a screen shot after bluke screen and attach it in your next comment

Thanks.

Molly
Reallusion
7imprice
Everything crashed. My computer locked up at the end of the video and the whole system did a hard restart... this happens every time I try to transfer to Unreal from iClone.
Feedback Tracker Admin
Hi 7imprice,

Did Unreal crash at the last in your video?Which did crash,cmd DLG or Unreal project?

Molly
Reallusion
7imprice
Private Comment
Feedback Tracker Admin
Hi 7imprice,

Can you tell me youre version of Unreal & Auto Setup & Live Link?Please capture a screen video from you transfering file, put it on the YouTube, and add the link in your next comment.

Molly
Reallusion
7imprice
Private Comment
Feedback Tracker Admin
Private Comment
Feedback Tracker Admin
Hi 7imprice,

Did it happen in all characters or some?If only some character,please provide your project file to help us identify the problem.If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.Your help is highly appreciated.

Molly
Reallusion
1