Votes
0
Product:
iClone 8
Version:
8.63
Status:
Active
Issue 12339
Updating all applications simultaneously from the Hub whilst the language is changed causes issues.
This has been the case since previous versions: when updating iClone, Character Creator, and Reallusion Hub all at once from the Reallusion Hub, a message window regarding language switching appears. Clicking OK causes the same message window to reappear during installation.
If iClone is installed on its own, this issue will not occur.

Subsequently, whenever attempting to launch iClone and load anything, the message "Server not responding." invariably appears.

Rolling back and reinstalling resolves this display, but it persists every time you attempt to open anything until then.

This occurred when changing to Japanese. I do not know if the same issue occurs in other languages.
OS: Windows 11
  •  3
  •  458
BugContent Manager
Submitted byudon365
1
COMMENTS (3)
Feedback Tracker Admin 
Hi udon365,

Thank you for your patience, and we apologize for the delayed response.

Regarding the "The server is not responding" error message: Is this issue still occurring on your end?

If the problem persists, would it be possible for you to provide a screen recording of your operation in iClone? Seeing the exact steps and the moment the error triggers would greatly help our technical team identify the cause.

Thank you for your continued cooperation and help in improving our software!

Best regards,

Jasmine
Reallusion
udon365 
Thank you for your reply.
This issue only occurred when updating with "Update All."
I'm now updating individually and the problem isn't occurring again.

The error message "The server is not responding" appeared when loading assets, not when launching iClone.
It appeared whether loading my own project or assets purchased from the Content Store.
Feedback Tracker Admin 
Thank you for your feedback. We sincerely apologize for the inconvenience this has caused you. To further investigate the issues you reported, we would appreciate it if you could provide more details:

1. Regarding the Hub update dialogue issue: We are currently investigating this. If you encounter the recurring message window again, please provide the Hub Log and let us know in the comments. You can find instructions on how to get the log here: https://www.reallusion.com/FeedBackTracker/Home/HowToGet

2. Regarding the "Server not responding" message: We would like to clarify the following:

    - Does this message appear immediately upon launching iClone, or only when loading assets from the Content Manager?

    - Since you mentioned that reinstalling resolved the display, are you still experiencing this issue now, or has it been completely resolved?

 Thank and have a nice day
 
 jasmine
 Reallusion
1