Votes
0
Product:
iClone 7
Version:
7.92
Status:
Closed
Issue 8018
Indigo Renderer Plugin not working after iClone 7.92 update
iClone tells me Indigo Render plugin fails to load upon startup. I have iClone set to start as system Admin.
OS: Windows 10
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Submitted byAscensi
12 3
COMMENTS (15)
Ascensi
Did you install it with the RT plugin? I have the option not to install the RT version since I have the full version of Indigo and installing indigo from my fresh installation of iclone without RT does not work.
Feedback Tracker Admin
Hi Ascensi,

I have got it.Thanks.Because we may have to confirm the problem several times with you,so our customer service will continue to contact you.

Molly
Reallusion
Feedback Tracker Admin
Hi Ascensi,

My Indigo works well.Can you reinstall Indigo and try it again?If it still happens,please provide system information file to help us identify the problem.Thanks.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion
Ascensi
H Molly, this is what it does each time, doesn't load and I'm forced to uninstall it.  https://youtu.be/2SnOvSJSQs4
Feedback Tracker Admin
Hi Ascensi,

Can you capture a screen video about this issue, put it on the YouTube, and add the link in your next comment?

Molly
Reallusion
Ascensi
Also, I'm using the full version of Indigo Renderer.
12 3