Votes
0
Product:
iClone 7
Version:
7.92
Status:
Closed
Issue 8018
Indigo Renderer Plugin not working after iClone 7.92 update
iClone tells me Indigo Render plugin fails to load upon startup. I have iClone set to start as system Admin.
OS: Windows 10
  •  15
  •  543
Submitted byAscensi
1 23
COMMENTS (15)
Ascensi
Well... some bad and good news...  My Windows had a corruption and I couldn't login or repair the HD so I did a  fresh install. It might be several issues maybe the drive was corrupted, motherboard or Windows and interfered in the proper function. So at this point I can't try your suggestion because with a fresh windows install, this time Indigo did install correctly.

The fresh Windows install I did previously was the Windows media creator that allowed me to install windows fresh but keep programs and files so ultimately it really points to a software conflict, some program or maybe codec pack. I saw that every time iClone launched with a project that contained videos as texture or prop  "LAV" decoder would load.
Feedback Tracker Admin
Hi Ascensi,

I'm glad that your Indigo works.I wish you success in the contest.

Molly
Reallusion
Ascensi
Hi Molly the instructions is a bit vague,  do you have a link that I can "download" the dll file from?
Feedback Tracker Admin
Hi Ascensi,

I uploaded the Indigo dll attachment in the background,but it can't be seen in Feekback.I've uploaded it to the cloud,please download it.Thanks.
https://file.reallusion.com/ICIndigoRender.zip

Molly
Reallusion
Feedback Tracker Admin
Hi Ascensi,

We need you to provide log to to help us identify the problem,please follow the steps below:

1. Cut Ingido dll and paste to another folder
C:\Program Files\Reallusion\iClone 7\Bin64\Plugin\ICIndigoRender.dll

2. download Indigo dll and copy it to the path:
C:\Program Files\Reallusion\iClone 7\Bin64\Plugin

3. Download registry and double-click WER_ON.reg
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

4. Launch iClone

5. Find log file from here:
    %LOCALAPPDATA%\Reallusion\

Please send back the log files to us.Thank you.

Molly
Reallusion
Ascensi
I also recently tried installing the RT version and it still fails causing iClone not to start!  Is there any update on this? were now in the last month of the contest!
Ascensi
Private Comment
1 23