Votes
0
Product:
iClone 7
Version:
7.92
Status:
Closed
Issue 8018
Indigo Renderer Plugin not working after iClone 7.92 update
iClone tells me Indigo Render plugin fails to load upon startup. I have iClone set to start as system Admin.
OS: Windows 10
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Submitted byAscensi
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COMMENTS (15)
Ascensi
Well... some bad and good news...  My Windows had a corruption and I couldn't login or repair the HD so I did a  fresh install. It might be several issues maybe the drive was corrupted, motherboard or Windows and interfered in the proper function. So at this point I can't try your suggestion because with a fresh windows install, this time Indigo did install correctly.

The fresh Windows install I did previously was the Windows media creator that allowed me to install windows fresh but keep programs and files so ultimately it really points to a software conflict, some program or maybe codec pack. I saw that every time iClone launched with a project that contained videos as texture or prop  "LAV" decoder would load.
Feedback Tracker Admin
Hi Ascensi,

I'm glad that your Indigo works.I wish you success in the contest.

Molly
Reallusion
Feedback Tracker Admin
Hi Ascensi,

My Indigo works well.Can you reinstall Indigo and try it again?If it still happens,please provide system information file to help us identify the problem.Thanks.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion
Ascensi
H Molly, this is what it does each time, doesn't load and I'm forced to uninstall it.  https://youtu.be/2SnOvSJSQs4
Feedback Tracker Admin
Hi Ascensi,

Can you capture a screen video about this issue, put it on the YouTube, and add the link in your next comment?

Molly
Reallusion
Ascensi
Also, I'm using the full version of Indigo Renderer.
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