Votes
0
Product:
iClone 7
Version:
7.3
Status:
Not Reproducible
Issue 5905
iclone 7.3 and Character Creator is crashing at startup
hello Support
I am unable to open iclone real time 3D animation I keep receive
and error Iclone 7 app has stopped working. and Character Creator is crashing at startup same

I have a Win7, i3 , 8GB DDR4 . R9 380 Radeon

I download the iclone WER Crash Dump zip file and follow the steps / reg files .

I attached File Wer.

https://drive.google.com/file/d/14hm_JFnGbWSUz3bNOA6NP5SdyMiGT8j2/view?usp=sharing

can you please help ..

thanks
OS: Windows 7
  •  5
  •  2018
BugGeneral
Submitted bysellingford311
1
COMMENTS (5)
Feedback Tracker Admin 
Hi sellingford311,

Did you install KB2670838?
https://www.microsoft.com/en-US/download/details.aspx?id=36805

Molly
Reallusion
Feedback Tracker Admin 
Hi sellingford311,

Did your win7 update to KB2670838?

Molly
Reallusion
Feedback Tracker Admin 
Hi sellingford311,

Can you provide the crash dump & startup log for Character Creator 3?

Molly
Reallusion
Feedback Tracker Admin 
Hi, sellingford311,

If iClone still crash after you update to v7.41, please also generate the crash dump and log again with v7.41, it will be easier to track for the cause.

Donnie
Reallusion
Feedback Tracker Admin 
Hi, sellingford311,

Please also provide your system information files and the crash dump / startup log for Character Creator 3.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Your help is highly appreciated.

If you are using iClone v7.3, you can also update to the latest iClone v7.41 / CC v3.04, and see if they still crash.

Donnie
Reallusion
1