Votes
0
Product:
iClone 7
Version:
7.8
Status:
Assigned
Issue 7185
iClone 7.8 fails to save project, crashes on save as, similar to #5781
After working on my project for a while saving the project doesn't work anymore. The little "changed" star remains and the file on disk doesn't get updated.

So far I haven't lost too much because of this, but it is enervating.

It works by using "Save As...", but iClone ALWAYS crashes when I do that. However, the saved file can be opened and has all changes as expected.

The project file is around 440MB, so I can't attach it. I think I still have old copies of the project that don't show this problem. I've not noticed any problem with the project itself so far, so it's not obviously corrupt and if, that would be a bug as well, obviously.
OS: Windows 10
  •  9
  •  1451
Bug
Submitted byalexis.kyaw
1 2
COMMENTS (9)
alexis.kyaw 
Hi again,

I recorded a video with the new project. I added the axe so I have a change that needs saving.

As you can see "Save" runs through, but the asterisk remains (and the file remains untouched on disk, too).

The new project file created during "Save As..." works just fine and has the axe in it.

As you can witness in the video iClone crashes after "Save As".

Maybe there are any logs to send or a debug feature to turn on to get logs?

Could this be related to Windows Security? I have no other Anti-Virus installed.

Regards,

Alexis
--------------------------
alexis.kyaw 
Hi,

no, I have not changed the project path. I do have a custom content path though, but I haven't changed it for a long time. I had to move the content when I installed the software.

It also crashes consistently when doing "Save as...". Luckily the restore changes features works pretty well for those cases when iClone simply crashed by itself.

I just updated to the last version (right after creating this ticket) and it has not changed.

Actually right now I have another project with only a single avatar and three motions attached to it and now it doesn't save as well.

Regards,

Alexis
Feedback Tracker Admin 
Hi alexis.kyaw,

Can you provide your crash dump file and system information file to us? Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

Molly
Reallusion
alexis.kyaw
Private Comment
Feedback Tracker Admin 
Hi alexis.kyaw,

I have got it.Thank you.But I can save it.Did you change project folder path or name ever?Please update to iClone7.81 from Reallusion Hub and try it again.

Molly
Reallusion
Feedback Tracker Admin 
Hi alexis.kyaw,

Please provide your project file to help us identify the problem. Attach the file in your next comment,you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1 2