All my content is with export license. You can take a look at the alexis.kyaw@gmail.com account.
No, it created no crash dump file. I've sent you the screen shot of the search for the crashdump file (covering all drives) already. I noted that this project has an issues when exporting (I tried using Unreal Live Link), it asks me to buy content which the marketplace then tells me I already own (which I do). It's about the dress of the character which is from the sorcer/sorceress package. I think I will also post another issue for this. This project also has cameras attached to the character which causes the project to crash when you replace a character. I think I'll post another issue for this separately. Just mentioning these because may these two are related to the saving problem.
Hi alexis.kyaw, Did you buy iContent or Export license? Molly Reallusion
Hi, no, I have not changed the project path. I do have a custom content path though, but I haven't changed it for a long time. I had to move the content when I installed the software. It also crashes consistently when doing "Save as...". Luckily the restore changes features works pretty well for those cases when iClone simply crashed by itself. I just updated to the last version (right after creating this ticket) and it has not changed. Actually right now I have another project with only a single avatar and three motions attached to it and now it doesn't save as well. Regards, Alexis
Hi alexis.kyaw, Can you provide your crash dump file and system information file to us? Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private. Here is the description about how to get your system information file. https://www.reallusion.com/FeedBackTracker/Home/HowToGet Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump. https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view Molly Reallusion
Hi alexis.kyaw, I have got it.Thank you.But I can save it.Did you change project folder path or name ever?Please update to iClone7.81 from Reallusion Hub and try it again. Molly Reallusion
Hi alexis.kyaw, Please provide your project file to help us identify the problem. Attach the file in your next comment,you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private. Your help is highly appreciated. Molly Reallusion