Does this issue still persist?
Our dev team found some defect may cause similar problem in certain environment.
I can provide you with a hotfix for this problem. Would you like to try that?
Feedback Tracker Admin
Sorry to hear you are experiencing this issue.
Can you provide your system information for us to check further?
Please ref to the following link about how to get your system information:
Also can you help us to check if your data folder exist?
You can check it by opening this folder with Windows Explorer: C:\Users\Public\Documents\Reallusion\Custom\iClone 7 Custom
Your help would be highly appreciated.
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