Votes
0
Product:
iClone 8
Version:
8.65
Status:
Closed
Issue 12448
export FBX button is greyed out
After initial installation exporting FBX (avatars, props, created geometry, etc) was possible, but now the export FBX button is greyed out. This applies to any content (avatars, props, created geometry, etc).
I have tried reinstalling at rolling back to previous versions, but the problem persists.
OS: Windows 10
  •  7
  •  109
BugPipeline (Export/Import)
Submitted bymartin.s
1 2
COMMENTS (7)
Feedback Tracker Admin 
Hi martin.s,

Thank you for the update. We are happy to help!

I will close this case now as resolved. Please don't hesitate to reach out to us again if you need any more assistance.

Best regards,
Kayla
Reallusion
martin.s 
Yes that was it! Thank you so much Kayla!
Feedback Tracker Admin 
Hi martin.s,

Thank you for the screenshot.

Judging from the image, it appears that the Export FBX button is greyed out because the system is currently in a "Load Texture" state (indicated by the icon highlighted in red box).

Solution:
Please simply click on that checkerboard icon (the one inside the red box in the top-right corner of the viewport).

Once you click it to exit this mode, the Export FBX function should become active and available for use.

Best regards,
Kayla
Reallusion
Attachment:
  • image (2).png
martin.s
Private Comment
Feedback Tracker Admin 
Hi martin.s,

Thanks for the image. Since you have the object selected but still cannot export, we need to check your license status.

Could you please confirm if you are using the "Full Version" or the "Trial Version" of iClone?

The Trial version has export limitations that may disable the FBX button after the trial period ends.

Also, could you please share your Project File with us?
We would like to test it on our side to see if the issue is reproducible with your specific settings.

Please provide the download link in a "Private" comment.

Best regards,
Kayla
Reallusion
1 2