@Tina, thanks, I tried resetting to default but the paths are the same, nothing changes. iClone can't tell the difference between a folder in its directory that is set to a different hard drive location, it sees it as just a normal folder so I don't think that is the issue specifically. I think you might have a line of code that tells it to write to drive C as an "absolute" path rather than "from reference/relative", storing a copy of the icon in Smart Gallery's database rather than getting it from the file where it is saved to. I'm only speculating but I've worked with databases before and they can store images and in this case we might be seeing a duplicate the database is making rather than displaying the referenced image.
I configured my win10 operating system to use a separate drive as a documents location, as per the microsoft instructions. I know that some programmes such as CLO cant deal with this as the template folders is hard coded into the instalation and configuration settings. trying to do so with such programs causes the template folder to be inaccessable. so they have to be left in the "C:\users\public\" location This is not the case with Iclone or CC3 as the programs writes the correct document location into the registry (see attachment DoubleLink3) However as I stated in the original bug report, both iclone and CC3 only started making double icons after the previous to last update, meaning that this update is at fault. basic logic dictates, It didnt do it before the reallusion update, and rolling back the update fixes the problem, rolling the update forward, and the problem comes back........ I only reported it after the following and latest update still had the same problem. As far as wortk flow I simply import a created item throught the create/accessory/ path. Once its been fitted to a character I save it to the custom library. thats it !
Hi blindman Do you have installed Smart Gallery? If yes, please open Smart Gallery, click "Menu" button on panel top-right, select "Settings" Then check both Template & Custom Folder path, and you can click "Default" button to reset them. But if you have manually changed the content path and the data in Registry Editor, it would be better to provide us your system info to clarify issue. You can follow the instruction to get the file, then post it in your next comment, please feel free to tick "Private Comment" if you want: https://www.reallusion.com/FeedBackTracker/Home/HowToGet Please contact us if any, thank you. Tina
Could you record your workflow? Product Specialist Lian Reallusion
I have the same issue. I did make a folder to another drive behave as the being from drive C since I was running out of space. I didn't have this duplicate issue until the most recent update. @Reallusion
Hi Ascensi Please try to reset the content path in Smart Gallery: Open panel > Click Menu button on top-right > Click Settings > Click Default button. Because you said you'd changed the folder, I think this may be the cause, the different between real path and setting path. If you do reset the content path and issue still, please provide your system info, you can follow the instruction to get the file: https://www.reallusion.com/FeedBackTracker/Home/HowToGet Feel free to post it in "Private Comment" if you want. Please contact us if any, thank you. Tina
Hi blindman, Thanks for your feedback. Have you ever manually moved the iClone template folder? Then we suggest you to provide a screenshot of the problem and your system info, this information will help us to better understand the problem. You can refer to the following links to learn how to provide system info. https://www.reallusion.com/FeedBackTracker/Home/HowToGet Thanks Melvin Reallusion.