iClone 7
Not Reproducible
Issue 7992
double icons created when adding content to custom library
since 9.1
any time an item is added or updated to a custom library inside the program, two icons are created one is a link to the item itself, the other is a link to a shortcut. this happens both in Iclone and CC. however if a custom item is exported into a custom library via Xchange this does not happen.
this happens when
1) with Iclone any item exported into a custom library via xchange, which is modified within iclone and saved over the old file
2) any item sent to iclone then subsequently saved to a library
the same thing happens in CC3 and it appears that only when a user saves an item does icone and CC created a shortcut and a double icon apprear's

this litters custom libraries with duplicate icons. I can find no information as to why this happens and deleting the shortcut doesnt seem to affect anything.
So I am constantly clicking on "find File " and deleting the shortcuts .
I was hoping that 9.2 would fix this but it still persists since the update
OS: Windows 10
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  •  731
Submitted byblindman
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@Tina, thanks, I tried resetting to default but the paths are the same, nothing changes. iClone can't tell the difference between a folder in its directory that is set to a different hard drive location, it sees it as just a normal folder so I don't think that is the issue specifically. 

 I think you might have a line of code that tells it to write to drive C as an "absolute" path rather than "from reference/relative", storing a copy of the icon in Smart Gallery's database rather than getting it from the file where it is saved to. I'm only speculating but I've worked with databases before and they can store images and in this case we might be seeing a duplicate the database is making rather than displaying the referenced image.
I configured my win10 operating system to use a separate drive as a documents location, as per the microsoft instructions. I know that some programmes such as CLO cant deal with this as the template folders is hard coded into the instalation and configuration settings. trying to do so with such programs causes the template folder to be inaccessable. so they have to be left in the "C:\users\public\" location

This is not the case with  Iclone or CC3 as the programs writes the correct document location into the registry (see attachment DoubleLink3)
However as I stated in the original bug report, both iclone and CC3 only started making double icons after the previous to last update, meaning that this update is at fault. 
basic logic dictates,  It didnt do it before the reallusion update, and rolling back the update fixes the problem, rolling the update forward, and the problem comes back........
 I only reported it after the following and latest update still had the same problem. 
As far as wortk flow I simply import a created item throught the create/accessory/ path. Once its been fitted to a character I save it to the custom library. thats it !
  • double link.PNG
  • doublelink2.PNG
  • doublelink3.PNG
Feedback Tracker Admin
Hi blindman

Do you have installed Smart Gallery?
If yes, please open Smart Gallery, click "Menu" button on panel top-right, select "Settings"
Then check both Template & Custom Folder path, and you can click "Default" button to reset them.

But if you have manually changed the content path and the data in Registry Editor, it would be better to provide us your system info to clarify issue.
You can follow the instruction to get the file, then post it in your next comment, please feel free to tick "Private Comment" if you want:

Please contact us if any, thank you.
Could you record your workflow?

Product Specialist
Lian Reallusion
I have the same issue.  I did make a folder to another drive behave as the being from drive C since I was running out of space. I didn't have this duplicate issue until the most recent update.
Feedback Tracker Admin
Hi Ascensi

Please try to reset the content path in Smart Gallery: Open panel > Click Menu button on top-right > Click Settings > Click Default button.
Because you said you'd changed the folder, I think this may be the cause, the different between real path and setting path.

If you do reset the content path and issue still, please provide your system info, you can follow the instruction to get the file:
Feel free to post it in "Private Comment" if you want.

Please contact us if any, thank you.
Feedback Tracker Admin
Hi blindman,

Thanks for your feedback.
Have you ever manually moved the iClone template folder?
Then we suggest you to provide a screenshot of the problem and your system info, this information will help us to better understand the problem.
You can refer to the following links to learn how to provide system info.


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