When sending character from IC7 or starting CC2 standalone "Failed to load file"

Votes
0

Product:
Character Creator 2

Version:
2.2

Status:
Closed

Issue 3698

When sending character from IC7 or starting CC2 standalone "Failed to load file"

When sending character from IC7 or starting CC2 standalone "Failed to load file", I get a failed to load file error. I have IC7 and CC2 installed on two computers and they are properly registered on the website. I only work when connected to the internet. Any ideas on what is going on??

OS: Windows 10

15
4906

Bug

Submitted bypedrosura 2017/12/17 23:03:49

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COMMENTS (15)

pedrosura 2017/12/27 19:23:00

Downloaded Iclone 7.2 abd CC 2.3 updates and I still have the same problem. Behaves exsctly the same. Do you need me to supply any files??

Feedback Tracker Admin 2017/12/27 09:25:05

Hi, pedrosura,

iClone 7.2 is released, please download 7.2 patch, and let us know if the issue still happen.

Your help is highly appreciated.


Reallusion

pedrosura 2017/12/18 15:01:45

I have two computers. My computer with Windows 10 is giving me the problem. My computer with Windows 8.1 is not.

pedrosura 2017/12/18 04:19:16

Sent files in..

Feedback Tracker Admin 2017/12/18 02:35:52

Hi, pedrosura,

Please provide your system information file.
Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3698" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.


Reallusion

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