When sending character from IC7 or starting CC2 standalone "Failed to load file"

Votes
0

Product:
Character Creator 2

Version:
2.2

Status:
Closed

Issue 3698

When sending character from IC7 or starting CC2 standalone "Failed to load file"

When sending character from IC7 or starting CC2 standalone "Failed to load file", I get a failed to load file error. I have IC7 and CC2 installed on two computers and they are properly registered on the website. I only work when connected to the internet. Any ideas on what is going on??

OS: Windows 10

15
4904

Bug

Submitted bypedrosura 2017/12/17 23:03:49

1 2 3

COMMENTS (15)

pedrosura 2018/01/04 02:11:42

I had to uninstall and re install Iclone 7.2 because it stopped working. I uninstalled it and then I reinstalled the full 7.2 version. Now I am getting a white screen on Iclone 7 as well as CC2.3 . Am I the only one with this problem??

pedrosura 2018/01/02 15:21:10

Sent the files...

Feedback Tracker Admin 2018/01/02 07:11:09

Hi, pedrosura,

We need your log file to help us identify the problem.
Download the zip file with the link below, inside the zip you can find the description about how to get the log file.
https://drive.google.com/open?id=1ZEs4bTJPsRtnTdM_1Zdw18IKtz2eP3g9


You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3698" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.


Reallusion

pedrosura 2018/01/01 17:14:15

Still wondering about this problem. I really need CC2 to work. I suspect a Microsoft update caused the problem.

pedrosura 2017/12/27 21:39:37

To be clear.... Iclone 7.2 works well. My problem is Character Creator 2.3. I get a White screen and it is unusable..

1 2 3