Votes
0
Product:
Character Creator 5
Version:
5.06
Status:
Not Reproducible
Issue 12483
Texture Failed to Load when importing updated character from Zbrush
When using GoZ Plus to export character from Zbrush back to CC5, an issue stating "texture failed to load" pops up, not allowing me to update normal and displacement maps. I reinstalled all plugins and and CC5 and it fixed the issue for 1 export and then it broke again. The mesh itself gets updated, but any changes to the normal and displacement maps are not registered. Moreover, any previous updates to the maps get overwritten and the character is back to being a CC5 basemesh without any changes from Zbrush reflecting in its mesh maps.
OS: Windows 11
Attachment:
  • Screenshot 2026-02-03 111434.png
  •  1
  •  210
BugPipeline (Export/Import)GeneralCharacter
Submitted byanuptom
1
COMMENTS (1)
Feedback Tracker Admin 
Hi anuptom,

First, please accept our sincere apologies for the delay in our response.

We have been investigating the "Texture Failed to Load" issue you reported when using GoZ Plus to send characters from ZBrush back to CC5. Currently, we are unable to reproduce this texture loading failure and the subsequent map overwriting behavior on our end.

To help our developers investigate the exact cause of this texture drop, please provide the specific CC project file (.ccproject) or the character file you are working with.

Upload the file to a cloud service (such as Google Drive or Dropbox) and share the link with us in this thread. Having your exact file will allow us to test the specific mesh and texture data to pinpoint the error.

Thank you for your patience and cooperation.

Best regards,
Kayla
Reallusion
Feedback Tracker Admin 
Hi anuptom,

I hope you are doing well! I am writing to quickly follow up on your ticket regarding the "Texture Failed to Load" issue when using GoZ Plus.

Have you had a chance to upload your project file?

Since we are currently unable to reproduce this texture dropping behavior on our end, having your specific .ccproject or character file is crucial for our developers to pinpoint the exact cause of the error.

Whenever you have a moment, please feel free to share the file via a cloud link (like Google Drive or Dropbox). We are standing by and eager to investigate this for you!

Thank you for your time.

Best regards,
Kayla
Reallusion
1