Hi quentinwilde, Please accept our sincere apologies for the delayed response to your ticket regarding the Reallusion plugin for 3DS MAX. We are writing to follow up on the issue you reported, where the plugin hangs at 40% during material compiling when using V-Ray 7. Could you please let us know if you are still experiencing this specific issue with the latest versions of our Auto Setup plugin and 3DS MAX? If the problem still persists on your end, could you provide us with a test .iAvatar or .iProject file that consistently triggers this freeze? Having the file will greatly help our development team replicate the environment and investigate whether it is indeed a V-Ray 7 compatibility issue. You can share the file via a cloud drive link (e.g., Google Drive, Dropbox). Thank you for your time, patience, and continued support! Best regards, Kayla Reallusion
Hi quentinwilde, I am writing to quickly follow up on our previous message regarding the issue where the 3DS MAX plugin hangs at 40% during V-Ray 7 material compilation. We want to make sure you are fully supported. Are you still experiencing this issue with the latest versions? If the problem persists, please kindly share a test .iAvatar or .iProject file via a cloud drive link (Google Drive, Dropbox, etc.) so our development team can properly replicate and investigate the V-Ray 7 compatibility. Alternatively, if the issue has been resolved on your end or if you no longer need assistance, please just let us know so we can close this ticket. We look forward to hearing from you. Best regards, Kayla Reallusion