Hi Dani.Rosen, First of all, please accept our sincere apologies for the long delay in getting back to you. Regarding the bone rotation and distortion issues you experienced when applying mocap data to the Biped in 3DSMax via Auto Setup, we would like to check if you are still encountering this problem with our latest software updates? If the issue persists and you are still looking for a solution, our development team would be more than happy to investigate this further. To help us accurately reproduce the distortion on our end, could you please provide the following: 1. The Mocap Data: The specific animation file (e.g., FBX, BVH) you are loading onto the character. 2. Your Workflow: A brief step-by-step description or a quick screen recording of your exact process, from exporting the character in Character Creator/iClone to applying the mocap data in 3DSMax. You can upload the files to a cloud drive (like Google Drive or Dropbox) and share the link with us here. Thank you very much for your patience and understanding! Best regards, Kayla Reallusion
Hi anuptom, I hope you are doing well. I am following up on your ticket regarding the "Texture Failed to Load" issue when using GoZ Plus. Since we were unable to reproduce this issue on our end, we are checking to see if you can still provide the specific CC project file (.ccproject) or the character file where this texture drop occurs. Having your file is crucial for our developers to pinpoint the exact cause. You can simply upload the file to a cloud service (like Google Drive or Dropbox) and reply with the link here. If you have already resolved the issue on your own or no longer require assistance with this, please let us know so we can go ahead and close this ticket. Thank you! Best regards, Kayla Reallusion