Votes
0
Product:
iClone 7
Version:
7.5
Status:
Closed
Issue 6272
Iclone crashing Nightmare
I have spent 6 hours trying to figure out why iClone keeps crashing and only probably less than 30 mins actually animating. I got this software because i thought it would make animation easier! i am mentally and physically drained
OS: Windows 10
  •  7
  •  3547
Submitted bysarahyacim
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COMMENTS (7)
sarahyacim
Hi I am already using iClone 7.61. i have worked with iClone for four hours now and it has not crashed. Nothing has changed its just no longer crashing. If it happens again i will send you the details and logs you have requested.

Regards,

Sarah
Feedback Tracker Admin
Hi, sarahyacim,

Please use Reallusion Hub to update iClone to 7.61 first, it will synchronize the version compatibility to all of your Reallusion Apps.

If iClone 7.61 still crash, please provide your system information file and iClone crash dump file or Startup log file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump and log files.
https://goo.gl/YgVYhF

If iClone crashed during launching, provide us the startup log file. If it crashed during operating, provide us the crash dump file.

Attach these files in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your next comment. You can use the private comment if you want to keep anything private.

Thank you for your help.

Donnie
Reallusion
sarahyacim
Hi, The version of my nVidia does not seem to be the issue. See attached. I just spent 2 hours working on an animation only for i to crash now and it is no longer opening! i can not start from scratch. How can you investigate what is going on?
Attachment:
  • screen.PNG
Feedback Tracker Admin
Hi, sarahyacim,

Please check this issue and see if this is your case?
https://www.reallusion.com/FeedBackTracker/Issue/iClone7-CC3-don-t-launch-after-nVidia-driver-update

If your nVidia driver is 436.02 or above, please roll back your display driver to either the 431.60 game ready driver or the 431.70 studio driver for now, they will all work. We have reported this issue to nVidia and are working on it to find a solution.

For more information about this issue, please read the following links to check the ongoing status:
https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues?PageIndex=1
https://www.nvidia.com/en-us/geforce/forums/discover/310926/nvidia-drivers-43602-crashes-in-games-after-upda/

Regards,
Donnie
Reallusion
digitallywired
iClone is probably one of the most buggy programs I have worked with.
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