Votes
0
Product:
iClone 7
Version:
7.93
Status:
Released in 8.01
Issue 8423
Iclone 7 to blender error message. Please help.
I am getting an error message when i take a character that i have created in CC3, have then exported it to IC7 and added a motion, and then when i attempt to add the character to blender, both via the CC3 add on and also through file/import route i get the following error message..



Python: Traceback (most recent call last):
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\__init__.py", line 216, in execute
if import_fbx.load(self, context, filepath=path, **keywords) == {'FINISHED'}:
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\import_fbx.py", line 2603, in load
_(); del _
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\import_fbx.py", line 2602, in _
fbx_item[1] = blen_read_geom(fbx_tmpl, fbx_obj, settings)
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\import_fbx.py", line 1299, in blen_read_geom
blen_read_geom_layer_uv(fbx_obj, mesh)
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\import_fbx.py", line 1064, in blen_read_geom_layer_uv
blen_read_geom_array_mapped_polyloop(
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\import_fbx.py", line 987, in blen_read_geom_array_mapped_polyloop
blen_read_geom_array_setattr(blen_read_geom_array_gen_indextodirect(fbx_layer_index, stride),
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\import_fbx.py", line 843, in blen_read_geom_array_setattr
_process(blen_data, blen_attr, fbx_data, xform, item_size, blen_idx, fbx_idx)
File "C:\Program Files\Blender Foundation\Blender 3.1\3.1\scripts\addons\io_scene_fbx\import_fbx.py", line 838, in _process
setattr(blen_data[blen_idx], blen_attr, fbx_data[fbx_idx:fbx_idx + item_size])
ValueError: bpy_struct: item.attr = val: sequences of dimension 0 should contain 2 items, not 0

location: <unknown location>:-1

-----------

As already said the character was made in CC3 using a premade model which i then tweaked and added clothes etc. I believe it may be an issue with the CC3 model i have made as when i open CC3 and there is the base model that appears if i make no changes to it and then send it to IC7 and then add just a random movement and then send it to blender it imports fine into blender animation and all. But when i make a character from scratch and then make changes add clothes, alter skin colour etc that's when the error appears.

This is very frustrating, please help.
OS: Windows 11
Attachment:
  • 1.png
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Submitted byWonder Nexus 3D
1
COMMENTS (5)
Wonder Nexus 3D
Thank you molly, do you have any sort of rough time scales for how long it will take for them to contact me?
Feedback Tracker Admin
Hi Wonder Nexus 3D,

Please update to iClone v8.01 and try it again,you don't need to delete "Biker_Vest".

Molly
Reallusion
Wonder Nexus 3D
IT WORKS!! Thank you so much!
Feedback Tracker Admin
Hi Wonder Nexus 3D,

We will release a new version after several days and this issue will be fixed in this version.And if you want import this character to Blender now,you can delete Biker_Vest in Scene Manager.If there are other questions, please let us know any time. Thank you so much.

Molly
Reallusion
Wonder Nexus 3D
Hello, 

So i have an update or sorts.

I purchased CC4 and IC8. Now for some weird reason i am having the exact same issue. SO i have done some investigating, below are my findings. Remember all I am trying to do is add 2 characters from IC8 to blender. For the details below i shall name the char 1 and char 2. It was Char 2 who i sent for you to analyse.

1) So when i add Char 1 he is added fine. No issues. So then i add Char 2 and then i get the error i sent you.
2) So i tried to add Char 2 first, and the error comes up. So this shows that the issue is with Char 2 file.
3) As already stated i have updated to IC8 and CC4. So i re-created the same character in CC4 and IC8 and then exported them to blender and boom, same issue. So this shows that in my creation of Char 2 I am doing something that blender isn't liking.
4) I reset blender to factory settings and tried it all over again, and am getting the same issue. Again this shows something is wrong with how i am making the character, but i am NOT doing anything different to how I made Char 1.
5) I tried not including any movement in the IC8 file, still the same issue persist.
6) I have tried different exporting options on IC8 and still the same issue persists.
7) I've tried to use the CC3 importer add on for blender, instead of using the file/import option and still the same issue persists.
8) Ive tried to export as Alembic, still the issue persists.
9) I tried to also create a new character that looks nothing like the char 2, leaving everything as basic. This character who we will call Char 3, i was able to export him fine.


So from what this means, and points to is that i am doing something in the creation of char 2 which is causing issues. Can you please check the file and tell me where  i am going from.

LASTLY. As i have purchased IC8 and CC4 if this issues is fixed i am going to ask for a refund and go to a rival, which as you can see would be bad as i have already dropped a lost of cash on your software. I have like 10 days to still get a refund. PLEASE get back to me soon as other wise i will miss my opportunity for a refund. As the issue is not my fault i will still ask for a refund after the 14 days, and i expect it to be honoured as at the end of the day i have had this issue for longer than that period of time. 

I look forward to your results!

stuart
Feedback Tracker Admin
Hi Wonder Nexus 3D,

I'm so sorry.I have transfer it to our RD department and hope they can fix it as soon as possible.

Molly
Reallusion
Wonder Nexus 3D
Did you manage to figure it out? :)
Wonder Nexus 3D
Hello 

Thank you for getting back to me!

Here is the link for a google drive folder. The file is titled Cassidy. Anyone with the link should be able to open it.

https://drive.google.com/drive/folders/1uycKIUOJMLlFYfinlds3PKZbdVn6b6zQ?usp=sharing

Thanks again.
Feedback Tracker Admin
Hi Wonder Nexus 3D,

I have got it.Thanks.

Molly
Reallusion
Feedback Tracker Admin
Hi Wonder Nexus 3D,

 Can you provide your avater file to us?If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Molly
Reallusion

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