Votes
0
Product:
iClone 7
Version:
7.02
Status:
Assigned
Issue 3635
Iclone 7 crashes after clicking on preview button when used with Perception Neuron Mocap
Iclone 7 crashes after clicking on preview button when used with Perception Neuron Mocap

See Windows Error Report at:

https://drive.google.com/open?id=1rI7PgZAUgpJZ8cG_7FsUbVzPcBr4B6ce
OS: Windows 10
  •  8
  •  2423
Bug
Submitted byalbertorodrig
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COMMENTS (8)
Feedback Tracker Admin
Hi, albertorodrig,

We have released a new set of plug-ins to control mocap devices, the "Motion LIVE Plug-in for iClone" plus the "Perception Neuron Profile for Motion LIVE Plug-in" could be used to replace the original "iClone Mocap Plug-in for Perception Neuron", you should have received the free serials for these two products.

Could you try with the Motion Live Plug-in and see if the issue still exist? if so, please send us the crash dump and the system information file.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/uVs6WN

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3635" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
albertorodrig
Hi There...

Still waiting for an answer since November 2017... I just upgraded to version 7.22.1724.1... same problem.

ARC
albertorodrig
Hi Support,

I installed just IClone 7 version 7.2.1220.1 and Axis Neuron in a brand new computer and I am getting the same problem.

Alberto.
albertorodrig
Hi Support,

I just updated iClone 7 to version 7.2.1220.1 and I still get the same trouble.

It's been almost two months since I first reported this issue and I have not been able to use the software accordingly.

Is there any hope I can get any solution from you guys soon?

Thanks,

Alberto.
modernstoryteller
I'm having the same problem; see my report here: https://www.reallusion.com/FeedBackTracker/Issue/iClone-7-crashes-when-I-click-preview-or-record-to-make-an-animation-with-the-Perception-Neuron

Please let me know if you've managed to fix this.
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