Votes
0
Product:
iClone 7
Version:
7.2
Status:
Assigned
Issue 5401
Feet going Vertical in iClone 7.2
Hi there! I've experienced an unusual bug a couple of times when animating characters in iClone 7.2

Sometimes when I load the character into a scene, or just at random when I put the character through a walk or run animation, one or both of the character's feet (and legs) will suddenly flip vertically, and point up toward the sky.

I attached a screen grab of the glitch. Any suggestions wouldbe greatly appreciated!
OS: Windows 10
Attachment:
  • iClone Vertical Foot Problem.JPG
  •  11
  •  3194
Submitted byrowjlan
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COMMENTS (11)
Feedback Tracker Admin
Hi rowjlan,

We can't see your project. If the project size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Is there RLSystemInfoCollector.exe in RLSystemInfoCollector-Windows folder?

Reallusion
Attachment:
  • 1231.png
rowjlan
Additionally I tried to install the Feedback Tracker several times. I kept extracting the files from the zip I got, but it never had a program ending with ".exe" and it had endless problems trying to open the files I could extract. 

If there's an easier way to install it (on PC) please let me know.
rowjlan
Hi, sorry for the delayed reply. 

1. I updated to 7.4 and tried again. I still have the same problem. 

2. I tried to attach the project file to this message, but I don't know if it worked. I opened it as an attachment, but I don't see it attached anywhere. 

3. If the file doesn't come through in this message, can you send an alternate way to get it to you? 

Thanks very much for your help.
Feedback Tracker Admin
Hi rowjlan,

Please update iClone to 7.4 and try agin.

Reallusion
Feedback Tracker Admin
Hi rowjlan,

Can you provide your system information file and the project file to us?

Reallusion
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