Votes
0
Product:
iClone 7
Version:
7.3
Status:
Closed
Issue 5271
FamilyPlayset_Assasains_Bonus.rlcontent - Bonus Content
When I use the FamilyPlayset Assasains Bonus.rlcontent pack, one of the materials appears to be hard coded (absolute path) each time I load my project in iC7.3 or CC3 it give mes the attached error message that it cannot find a path/file. I do not have an I or L drive on my system so I know it cannot be looking for that drive. The error occurs every time I load my project in CC3 or ic7.3.

I:\\Assasain pack\1800\bonus shirt diffuse.jpg -DOES NOT EXIST ON MY SYSTEM
OS: Windows 10
Attachment:
  • Screenshot (9).png
  •  6
  •  1004
Submitted bymwillner
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COMMENTS (6)
mwillner
An email was sent to me on 12/18/2018 regarding this problem. It read in part, "Our team has just learned that the diffuse channel was missing from the business shirt in this pack. We have already fixed this issue. To receive the updated pack, you need to re-download, and re-install, the related installcontent.rlcontent files via your member account - Order page to overwrite the existing template in your computer."
I downloaded the new pack and installed it and I still get the error. See attachment below.
Attachment:
  • iCloneReminderScreen.PNG
Feedback Tracker Admin
Hi mwillner,

We will contact the developer´╝îand ask him to update the business shirt.

Reallusion
mwillner
NOTE: I used mw@anglstapics.com to send you the file. PLEASE DO NOT USE IT FOR RETURN EMAIL. I AM CLOSING THIS ACCOUNT AS OF JAN 1, 2019.  THANK YOU.

I sent you a Google link -- under mw@anglstapics.com - an account I am closing soon -- with the code you sent as there was no subject line - first time I've used Google Cloud for this. Please let me know if it gets to you.
Feedback Tracker Admin
Hi mwillner,

Did you change the character Henry_Armstrong's texture(not embed)? Please provide your character file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT5271" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
mwillner
I am not sure what you mean by the Reallusion link?  The file is available in my Order Content (order # 10477239 -- Fantasy PlaySet - Assassins Bonus ( Bonus ) ).  I have installed the content several times with the same error which has led to believe it is a hard coded value since the drive it is looking for does not exist on my system.
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