Votes
0
Product:
Character Creator 4
Version:
4.2
Status:
Released in 4.32
Issue 9368
Character Creator 4.2 / Iclone 8.2 crash since Update
Hello,

since I updated Character Creator 4 and Iclone 8 to the latest versions, I experience an error which didn´t happen with the previous versions. Mostly when I load a a new project, a character or a prop into the scene the programs just shut down without an error message.
And when I restart the programs there is no question anymore if I want to restore an autosaved file.

I already contacted Reallusion Support. The solution they provided was to try temp file removal or uninstall and reinstall both programs from the hub. Both solutions didn´t work. Is there anything else I can do to fix this problem?

Best regards

Dominik
OS: Windows 11
Attachment:
  •  19
  •  1455
BugContent ManagerAccuRIGHeadshot
Submitted byTheDCB1985
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COMMENTS (19)
TheDCB1985 
Oh okay thank you. : )
Feedback Tracker Admin 
Hi TheDCB1985,

The reg file define what types of dmp file that we want Windows to collect.
So, before execute second file, make sure you crash once with CC or IC, and find the dmp file then send the file to us.
Second reg file will set the setting back to default.

Calvin
Reallusion
TheDCB1985 
Hey Calvin. Do I need to do something else after executing the second reg file?
Feedback Tracker Admin 
Hi TheDCB1985,

After we checked the dmp file, we need some further info from dmp.
Please download this reg file to Desktop, double click and execute it.
https://drive.google.com/file/d/19SBVQxJRQX0q3R_useYQNBadmj4KDMbB/view?usp=drive_link

Then if your CC crashed, please go to the same path and send the dmp file to us.
After you finished all the steps, please download and execute this reg file.
https://drive.google.com/file/d/1D4XhMJzTe3do5p-ozx_R9gt1eYoC3RTi/view?usp=drive_link

And these are link for iClone
First reg file: 
https://drive.google.com/file/d/1iqM162EZdsvz1FsQl1H1JNgskjC9pd-C/view?usp=drive_link
Second reg file: 
https://drive.google.com/file/d/1mMpVrWOnflN2rGSQxvb4oT-af3LD5btn/view?usp=drive_link

Thank you for your help!

Calvin
Reallusion
TheDCB1985 
Hey Calvin, thank you for your response. I uploaded all files I could find to google drive. 

Here´s the link:

https://drive.google.com/drive/folders/1ED7HxqYpgnbeLH7Oq-kvlFtjn5IuQ67h?usp=sharing
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