After we checked your output log, we need Crash dump to identify problem, you can follow Step 2 to get the file.
Crash dump only created when AP shut down unusual, it collect the bad pointer of the AP, it won't collect your system information.
Thanks for your help once again!
Also, feel free to use Japanese if it's more convenience for you!
Thank you reply.
Because I own data related to confidentiality, I can not send obfuscated data of RLSystemInfoCollector.
Please add to RLSystemInfoCollector a function that allows you to check what kind of data is sent and a function to enable users to select the information to include in the transmission contents.
I am using google translation.
Feedback Tracker Admin
Thanks for your feedback!
In order to identify this issue properly, please provide these files to us.
(1) System information : Here is the description about how to get your system information file. ( https://www.reallusion.com/FeedBackTracker/Home/HowToGet )
(2) Startup log & Crash Dump : Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump. ( https://goo.gl/YgVYhF )
Your help is highly appreciated!
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