Votes
0
Product:
Character Creator 3
Version:
3.2
Status:
Not Reproducible
Issue 6451
"Cannot find the program associated with the downloaded file(s). Please install iClone Character Creator first."
Hi,
I bought some contents (including Headshot).
I installed correctly Headshot.
The problem is that the extra contents (1000 Morphs for Headshot, Cnforming Hair vol. 2, some other dresses...) can't be installed and the hub wrote this message:
"Cannot find the program associated with the downloaded file(s). Please install iClone Character Creator first."
All the softwares are upgaded and originals.

I don't know how to do.
OS: Windows 10
Attachment:
  • xxx.JPG
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Submitted byblenderhighschool
1
COMMENTS (5)
mybadstudios
I have almost the opposite problem. I bought a new PC and moved over my various HDDs to it and now I cant run my apps.

The shortcut to Character Creator has been removed from my start menu but C is still available via the Windows Remove Apps function. Also the Reallusion HUB doesn't allow me to open CC but it does allow me to uninstall it. I have scoured my HDDs but could not find CC anywhere so eventually I uninstalled it and reinstalled it choosing a very simple path: D:\Programs\Reallusion\CC. Never again will I struggle to find it.

But now I don't have Headshot any longer. I try to reinstall but it tells me "You can't install it because it's already installed. Uninstall it first then you can reinstall it". Headshot came with that 10000 faces thing and used up so much of my metered data that I ran out of internet the last few days of the month. I am really not looking forward to uninstall and reinstall it all again just because the installation path is some secret location.

so how do I tell CC that "The HUB says Headshot is installed. Use it" rather than having to uninstall Headshot and download all that massive amount of gigabytes just so CC can see Headshot again?
Feedback Tracker Admin
Hi mybadstudios,

Please contact our Technical support team, they will give you help within 48 hrs.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
Thanks for your Patience!

Calvin
Reallusion.
Feedback Tracker Admin
Hi blenderhighschool,

Did you solve this issue?
If not, please provide your system information to us.
Thanks for your help and patience!

Calvin
Reallusion.
Feedback Tracker Admin
Hi blenderhighschool,

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Please follow the step and attach the file to us.
Thanks for your help!

Calvin
Reallusion.
blenderhighschool
I have the last updated version.
Feedback Tracker Admin
Hi blenderhighschool,

Thanks for your feedback!
This message normally pop up when user's CC/IC didn't match the required version.
Please make sure CC is match to CC v3.2, also you can click the string "I would like to install to a specified version", to see which version that Downloader got.
Your help is highly appreciated!

Calvin
Reallusion.
1