Votes
0
Product:
Character Creator 3
Version:
3.2
Status:
Closed
Issue 6496
CC Setup/Auto Setup for Unreal Engine 4 not loading textures properly in particular project
On a specific project in Unreal when importing characters using the CC Setup tool, the characters are not loading their skin when trying to display them as either HQ or LW Shaders. Standard shader will display correctly. But when switching to either HQ or LW the skin's are just white, head, torso, arms, eyes etc. The clothes and accessories display correctly, just the avatar's skin. I have attempted this in other unreal projects and they load correctly but this one particular project it doesnt.

The unreal engine I am using is version 2.3
OS: Windows 10
Attachment:
  • CC_Unreal_example.jpg
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Submitted bySafetySkills
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COMMENTS (7)
ayamayani
Hi! We encountered the same issue but the fix we did was we moved the directory of the assets to be imported to a directory closer to the root instead of "C:/asdasdas/asdasdasd/asdasdas" we moved it to "C:/importdump" since Unreal Engine usually have problems with importing assets with file paths longer than 260 characters...
Exposure Games
I'm having the exact same issue.
The Materials are all fine when you look at them independently and if you open the character by itself, the materials are correct. However, the moment you drop the mesh into a level, all the materials are BLANK white...
Attachment:
  • Untitled.png
Feedback Tracker Admin
Hi SlinkyInteractive,

Thanks for your feedback.
If the issue still exist when you change Unit to Lit?
Also try to change the Scalability to High?
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin
Hi SafetySkills,

Are this issue still exist?
If so, please send us your fbx, so that we can check defect properly!
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin
Hi SafetySkills,

Cause we can't reproduce this issue, could you send us the character that you imported?
Please include its fbx + texture folder + fbm folder + json.
You can upload to Google Drive and attach the download link in your next comment.
You can set your comment as private comment if you want.
Thanks for your help!

Calvin
Reallusion.
SafetySkills
Also the project is a blueprint project, when built it is first person, but just a camera.
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