Votes
0
Product:
Character Creator 5
Version:
5.04
Status:
Closed
Issue 12402
Auto Setup Maya 2024 Eye controls incorrect
Hello,
All of the characters I import from CC5 using the Maya 2024 Auto setup have incorrect rotations on the eyes. For example, when I move the eyelook to the right, the eyes will spin in place rather than to turn toward the right. I can work around this, but I was wondering if there is a way to fix it so that the rig works properly.

Video of the issue here: https://youtu.be/sKjc20t92Zg
OS: Windows 11
  •  8
  •  276
BugGeneralAuto Setup for Maya
Submitted byBitterAlmond
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COMMENTS (8)
Feedback Tracker Admin 
Hi,BitterAlmond

Thank you for the update and the files.

It is great to hear that your subsequent character export is working correctly.

We took a preliminary look at the files you provided, and interestingly, the character setup appears to be normal. The Jaw bone binding looks correct, which contradicts our initial suspicion.

If you encounter this same issue again in the future, or if you have trouble with a specific character, please feel free to send us the files again.

However, please submit a NEW ticket (or issue) for that report, as we will be proceeding to close this current case for now.

Thanks again for your help!

Kayla
Reallusion
BitterAlmond
Private Comment
Feedback Tracker Admin 
Hi  BitterAlmond

Glad to hear the Face Rig issue with the eyes has been resolved.

Regarding the new issue you reported: it does appear to be a problem, as the Jaw bone seems not to be correctly bound to the mouth area.

To help us investigate, we need to clarify the origin of this character. Please let us know how this character was originally created.

Additionally, please provide the source files for the character, such as the FBX or ccAvatar files. If possible, providing both formats would be the fastest way for us to troubleshoot the issue.

Kayla
Reallusion
BitterAlmond
Private Comment
BitterAlmond 
I can't actually tell if it updated according to the version number displayed in the plugin window, but after downloading and following the instructions I imported a character and the eye controls do seem to be working properly.  Is there any possible way to fix my existing ones somehow?
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